An eccentric woman who is great with numbers—but not so great with people—realizes it’s up to her to pull a community together in this charming, big-hearted debut perfect for fans of Eleanor Oliphant Is Completely Fine and The Rosie Project. Germaine Johnson doesn’t need friends. She has her work and her Sudoku puzzles. Until, that is, an incident at her insurance company leaves her jobless—and it turns out that there are very few openings these days for senior mathematicians with zero people skills. Soon enough though, Germaine manages to secure a position at City Hall answering calls on the Senior Citizens Helpline. But it turns out that the mayor has something else in mind for Germaine: a secret project involving the troublemakers at the senior citizens center and their feud with the neighboring golf club—which happens to be run by the dashing yet disgraced national Sudoku champion, Don Thomas, a celebrity of the highest order to Germaine. Don and the mayor want the senior center closed down and at first, Germaine is dedicated to helping them out—it makes sense mathematically, after all. But when Germaine actually gets to know the group of elderly rebels at the senior center, they open her eyes to a life outside of boxes and numbers and for the first time ever, Germaine realizes she may have miscalculated. Filled with an eccentric, totally unique, and (occasionally) cranky cast of characters you can’t help but love, The Helpline is a feel-good page-turner that will make you reexamine what it means to lead a happy life—and is bound to capture your heart along the way.

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This book brings together a thought-provoking collection of original contributions to the study of sexual crime prevention. Written in an accessible and practical style, the book begins with an exploration of the theoretical underpinnings of sexual crime prevention, as well as the history and development of prevention work over the years, providing an overview of prevention initiatives around the world. The second section spotlights three in depth case studies of organisations delivering prevention work in the UK. Final sections of the book explore the service user experience, impact of the media, and attitudes and consideration of future directions for prevention work. The book is relevant not only to psychologists, criminologists, social workers and students, but to practitioners, researchers and anyone with an interest in learning about sexual crime prevention.

Based on the results of the only major enquiry into the Hillsborough Disaster, this book provides many lessons which can be applied to social work connected with disaster, trauma and loss.

An international bestseller, BUSINESS: The Ultimate Resource is a one-stop reference and interactive tool covering all aspects of today's world of work. Unique, authoritative, and wide-ranging, it offers practical and strategic advice for anyone doing business today. Written with a team of world-class writers and editors, it is an essential desk reference for managers, MBA and business students and for small business owners worldwide. Fully updated and revised for this new edition, BUSINESS features: Best Practice: over 170 essays from a stellar cast of business thought leaders including C. K. Prahalad, Gary Hamel and John Kotter Actionlists: practical solutions to everyday business challenges Management Library: time-saving digests of more than 100 of the world's best business books Dictionary: jargon-free definitions of more than 7,000 terms Giants : revised biographies of many of the world's most influential gurus and pioneers