Avoid business blunders with Do s and Taboos of Hosting International Visitors "Roger Axtell is an international Emily Post." The New Yorker America hosts some 41 million international visitors who spend $50 billion dollars each year while mixing trade and tourism. Do s and Taboos of Hosting International Visitors offers hosts an indispensable guide to everything from entertaining and business protocol to the role of interpreters and corporate gift giving. You ll find: * List of tips by country on specific aspects of hosting and other valuable resources and references * Guidance for doing business with special groups, such as the British and Japanese * What foreign guests find peculiar about American dining, social drinking, and office protocol With the information in Do s and Taboos of Hosting International Visitors, you ll make your clients and colleagues visits more pleasant and avoid social mistakes that could ruin a deal. Instead, you ll gain a competitive edge by laying an important cornerstone of a good business relationship. "Knowing the appropriate protocol, customs, and etiquette when hosting business guests from overseas can often be more significant than the business discussion itself. This book provides all that and more." William A. Guenther, Manager, The Council House, Official Guest Facility of S.C. Johnson Wax Company

"Roger Axtell is an internationalist Emily Post." --The New Yorker International business and leisure travel etiquette expert Roger Axtell's bestselling Do's and Taboos books have helped hundreds of thousands of business travelers and tourists avoid the missteps and misunderstandings the world traveler can encounter. In Essential Do's and Taboos, Axtell shares the wisdom he has compiled over a lifetime of international experience. Whether you need to know the best time of year to set up a business meeting in Germany or why the O.K. sign is not O.K. in Brazil, you'll find practical, fascinating, culture-savvy, up-to-date advice to help you steer clear of faux pas and face the world with confidence. Essential Do's and Taboos features: * Information on customs, protocol, etiquette, hand gestures, and body language * Fresh advice regarding Internet business and communication options * Country-specific chapters on eleven popular locations--from old favorites like England, France, Japan, and Germany to hot tourist destinations and emerging economies like India, China, Russia, and Mexico * Guidance on hosting international visitors * Important tips on using English around the world * Special do's and taboos for women traveling abroad

Concise, to-the-point advice about the best ways to conduct business through Europe International Business Etiquette: Europe shares the do's and don'ts of interacting with individuals in every country throughout Europe. Each of the 25 country-specific chapters begins with a summary of statistics. What follows are countless tips about what to do and when to do it, whether you are interacting with your international client for the first time or the fourth time. Each chapter closes with "Whatever you Do...Don't" tips for avoiding the most commonly made faux pas for both business and leisure travelers. Topics Include: Business attire and business card etiquette. Business entertaining/dining and conversation. Gestures, public manners, and gift-giving. Meeting and seating etiquette. The importance of punctuality. Tips on proper gratuities and toasting etiquette. What to do when you are invited to a home. Women in business.

“A rich smorgasbord of cultural information full of surprising and helpful revelations” (Roger Axtell, author of Do’s and Taboos Around the World). Your friend’s mother-in-law is visiting from Korea. When greeting her, do you bow, shake hands, or kiss her on both cheeks? The meeting with his international customers is going well for the corporate president—until he gives the thumbs-up sign. Why? You welcome your new neighbors with a bouquet of your prizewinning daffodils. Yet your beautiful yellow blossoms are met with looks of shock and horror. Why? Discover the answers in this incisive, award-winning guide to etiquette, now thoroughly revised to reflect today’s truly multicultural society. Both highly informative and entertaining, Multicultural Manners gives you the understanding you need, the perfect words to say, and the correct behavior to use in a wide range of cross-cultural situations. The book features completely updated etiquette guidelines with special emphasis on post–September 11 culture clashes as well as a brand-new section that demystifies unfamiliar cultures in the news. Norine Dresser identifies key cross-cultural hot spots and suggests methods that foster respect for diversity. You’ll discover: The dos and don’ts of successful business and social interaction with people from different cultures Appropriate etiquette regarding body language, food, child rearing, clothing, word choices, colors, entertaining, romance, and gift giving Detailed tips on avoiding embarrassment at work, in the classroom, in health care settings, on business trips, at meals, at weddings, at funerals, and on vacations and holidays Amusing firsthand accounts of cultural gaffes that illustrate how miscues happen—and how to avoid them A breakdown of customs, religions, languages, and ethnicities for seventy different countries

ExpertMedia is growing in popularity and brings together the well-established disciplines of Human-Computer Interaction and Artificial Intelligence.?ExpertMedia? is a neologism from expert systems and hypermedia systems and is intended to synergistically combine the advantages of each of these components: Expert System + HyperMedia System = ExpertMediaKey practitioners in the field have been meeting at the past two World Congresses on Expert Systems (1991 in Orlando and 1994 in Lisbon). Their experience in the field is brought together in this book which disseminates information about this innovative area to a large audience. The book consists of three different parts: The first part introduces ExpertMedia in general, the second part focuses on case studies of ExpertMedia and Medical Applications, and the last part deals with ExpertMedia and Knowledge-based Systems

Abstract: This thesis handles a topic which is of high importance for all companies doing business internationally . But nevertheless there are still less companies who make this a subject of everydaylife. What I am talking about is culture, cultural differences and cross cultural management. What makes it so difficult for people of different cultures to communicate, to work together, to live side by side in harmony without misunderstanding ? It is our culture and the difference between our cultures often mentioned not at all. But at the latest if there appear problems you will recognize the differences in understanding, thinking, behavior, ... This thesis should make a small contribution to get a better understanding that culture is something we must accept and that we can not neglect if we are doing business internationally. There is a short overview with demographical and economical data of the last thirty years of both countries. It continues with the main topic - the cultural dimension (theoretical background followed by some models of identifying different cultures, the cultural profiles of both countries, the Singaporean culture and its characteristics, behavior and problems as expatriate in Singapore, do's and don'ts. After this I explain the theory on a concrete example : a Business Reengeneering project realized in both countreis (Singapore and Austria) on which I have collaborated for altogether eleven months. At last I answer the question how culture influences the business culture, the implementation of Business Process Reengineering and the Management of Change. With a critical outlook concerning this topic I want to round off the thesis. Kurze Inhaltsbeschreibung : In der Arbeit wurden von mir Vorgangsweisen, Erfolgsfaktoren und Ergebnisse von Reenginering Prozessen vor dem Hintergrund zweier unterschiedlicher gesellschaftlicher Kulturen beschrieben und problematisiert. Bei den beiden Vergleichskulturen handelt es sich um die von Österreich und Singapur. Die Reengineering Projekte fanden dabei im gleichen global agierenden Unternehmen statt. Die empirische Arbeitsbasis war durch zwei Praktika innerhalb dieser Firma gegeben. Die Arbeit teilt sich sowohl in einen rein theoretischen Teil und eine praktischen Teil. Es wird erklärt worauf bei internationalen, interkulturellen Arbeiten und Projekten geachtet werden, wie sich Kultur auf Business Reengineering auswirkt und worauf ich in meinem Projekt achten musste.