You want to do more than just run a concierge business. You want to live the Concierge Life!But first, you need to know the truth about what it takes to create a successful concierge business¿and it may not be what you think. In this book, we¿ll tackle the big issues that concierge businesses face every day, like: ¿ The six false beliefs that will kill your dream-and maybe your business, too!¿ Your #1 job as a concierge. (Hint: it¿s not serving your clients!)¿ How to manage your mindset so little setbacks don¿t become big barriers.¿ How to identify (and market to) your real ideal clients.This is your guide to creating a thriving concierge business and living the dream. Are you ready to start creating your awesome Concierge Life?

New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more

Shares the memories of a Parisian woman about turn-of-the-century France, World War I, and the period between the wars

From the bestselling author of My Ex-Best Friend's Wedding comes a novel about four friends who share a passion for a beloved British television show that will change all of their lives. When the concierge of The Alexander, a historic Atlanta apartment building, invites his fellow residents to join him for weekly screenings of Downton Abbey, four very different people find themselves connecting with the addictive drama, and—even more unexpectedly—with each other... Samantha Davis married young and for the wrong reason: the security of old Atlanta money—for herself and for her orphaned brother and sister. She never expected her marriage to be complicated by love and compromised by a shattering family betrayal. Claire Walker is now an empty nester and struggling author who left her home in the suburbs for the old world charm of The Alexander, and for a new and productive life. But she soon wonders if clinging to old dreams can be more destructive than having no dreams at all. And then there’s Brooke MacKenzie, a woman in constant battle with her faithless ex-husband. She’s just starting to realize that it’s time to take a deep breath and come to terms with the fact that her life is not the fairy tale she thought it would be. For Samantha, Claire, Brooke—and Edward, who arranges the weekly gatherings—it will be a season of surprises as they forge a bond that will sustain them through some of life’s hardest moments—all of it reflected in the unfolding drama, comedy, and convergent lives of Downton Abbey.

The Concierge delivers anything...for a price. A provider in the underworld of human trafficking, the Concierge fills deviant orders of an exclusive clientele with inventory collected from people who live on the streets. As client requests are delivered, a personal obsession with New Orleans artist Andi Hutchenson festers...until the predator's quest is possession. Andi Hutchenson lives in a world of fear-fueled shadows. Two and a half years ago, Andi was kidnapped, tortured, and left for dead. Since then, crippling fear has ruled her life. Round the clock security enables her to leave her French Quarter home to paint the world around her, but Andi's past is about to collide with her lonely present. Gabe Hernandez believes his client is safe...but she isn't. Protecting Andi is a given, but Black Raven Agent Gabe Hernandez is captivated by her and wants to entice her back to the land of the living. Yet with each tug on the lifeline he offers, Gabe is pulled deeper into Andi's world, where the dividing line between imagined horrors and real-life demons is whisper thin.

Most people think hotel employees are effortlessly cheerful, naturally helpful, and genuinely like their work. Most people are wrong. Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and hoax pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square. They are very pleased to help you learn: · The Truth About Bed Bugs · The Mythology of “Loyalty Programs” · The 411 on Hotel Residents · And so much more Filled with photographs and infographics, How May We Hate You? is both romp and commentary on the hospitality industry and life behind the nametag.

The phenomenal New York Times bestseller that “explores the upstairs-downstairs goings-on of a posh Parisian apartment building” (Publishers Weekly). In an elegant hôtel particulier in Paris, Renée, the concierge, is all but invisible—short, plump, middle-aged, with bunions on her feet and an addiction to television soaps. Her only genuine attachment is to her cat, Leo. In short, she’s everything society expects from a concierge at a bourgeois building in an upscale neighborhood. But Renée has a secret: She furtively, ferociously devours art, philosophy, music, and Japanese culture. With biting humor, she scrutinizes the lives of the tenants—her inferiors in every way except that of material wealth. Paloma is a twelve-year-old who lives on the fifth floor. Talented and precocious, she’s come to terms with life’s seeming futility and decided to end her own on her thirteenth birthday. Until then, she will continue hiding her extraordinary intelligence behind a mask of mediocrity, acting the part of an average pre-teen high on pop culture, a good but not outstanding student, an obedient if obstinate daughter. Paloma and Renée hide their true talents and finest qualities from a world they believe cannot or will not appreciate them. But after a wealthy Japanese man named Ozu arrives in the building, they will begin to recognize each other as kindred souls, in a novel that exalts the quiet victories of the inconspicuous among us, and “teaches philosophical lessons by shrewdly exposing rich secret lives hidden beneath conventional exteriors” (Kirkus Reviews). “The narrators’ kinetic minds and engaging voices (in Alison Anderson’s fluent translation) propel us ahead.” —The New York Times Book Review “Barbery’s sly wit . . . bestows lightness on the most ponderous cogitations.” —The New Yorker