In this book, Coles explores the concept of idealism and why it necessary to the individual and society.

This little book is full of stories about people and businesses that cause customers to fall in love--tales brought together in order that they may serve as an inspiration to raise standards of customer service throughout the U.K.

Are public servants self-interested, or motivated by a sense of duty and commitment far above what we would expect given their often modest compensation and frequent public criticism? This book looks at research on this and related questions in assessing the current state of our scientific knowledge.

In Service of Emergent India is an evocative insider's account of a crucial period in India's history. It provides an in-depth look at events that changed the way the world perceived India, and a unique view of Indian statecraft. As Minister of External Affairs, Defense, and Finance in the BJP-led governments of 1996 and 1998-2004, Jaswant Singh was the main foreign policy spokesman for the government of Atal Bihari Vajpayee during the 1998 nuclear tests by India and Pakistan, the hijacking to Kandahar, Afghanistan, of Indian Airlines flight IC 814, and the Kargil conflict between India and Pakistan, as well as other key events. In an account that is part memoir, part analysis of India's past and future prospects, Singh reflects on his childhood in rural Rajasthan at the end of the colonial period, his schooling and military training, and memories of Indian Independence and the Partition of India and Pakistan. He analyzes the first four decades of Indian nationhood under Congress Party rule, ongoing tensions between India and Pakistan, Sino-Indian relations, and post-9/11 U.S.-Indian relations.

A vampiric romantic comedy...?After a lifetime of hardship due to a curse placed on him by his grandfather, all Ryouta wants is to be left alone. However, when he wanders into the mountains to find some peace and quiet, instead he finds a town taken over by vampires! To make matters worse, one of its residents, a haughty (and rather eccentric) girl, soon sets her sights on him with the goal of making him her servant. Now, Ryouta has a choice to make—escape back to his old life in Japan or live out his days as the minion of Shiren Fuyukura in the quirky town of Akinomiya. An absurd new adventure from the author of I’ve Been Killing Slimes for 300 Years and Maxed Out My Level!

Want to learn how to get paid what you are worth? When I owned my heating and air business I often pondered the question - how do I make money on these $150 service calls? If your service department is supported and subsidized by the installation department, you'll want to read this book. This book spells out a step by step process for executing a service call that, if followed, will result in massive increases in revenue per ticket. It is a simple process, scalable and easy to learn. I have included many stories from what I have learned by observing service calls since 2001 that will illustrate the principles set forth. I have taken what I gleaned from years of studying counseling, psychology, Sandler Sales training and neurolinguistics programming and show you how to apply these principles to a service call. If you follow this system you'll build a very profitable service department while not being rushed to run more calls because you'll learn how to make more with less. I'll show you how to bring back the fun into your business, which will result in much happier customers and technicians. Second Edition Notes This Second Edition includes brand new service call script templates to help you apply The Service Call Blueprint to your business. We also fixed some minor errors found by our helpful readers.