Contrary towhat one might imagine, there is no such thing as an experience designer. Atleast not in the sense that we might talk of an individual recognised as such.To make experiences is to be human. Shaman, architect, food engineer - you nameit, they are all experience designers. Informed by an understanding of people'sneeds and wants - our stories, our rituals, our myths - the beautifullydesigned experience has the power to transform lives. “/i>iThe Experience Book is an ode to that power. Essentially, it is a book abouttime and how we use it to design and make experiencesthat define the spaces we live, work and play in. Divided into a guidebook anda sourcebook, it begins by explaining what it is about the human mind that sodeeply feasts on the notion of the experience, and then employs this knowledgeto suggest a method or framework fordesigning experiences. The guidebook done, the sourcebook serves asinspiration for the art of experience design, with precedents drawn from the past 35,000 years' worth oftransformative experience making. The first publication about theattributes that together make what is fast becoming a recognised discipline, “/i>iThe Experience Book is beautifully presented. Comprised of a wonderfully eclectic range of written forms, illustratedby a fantastic mix of drawings and photography, and backed by historicaland contemporary examples from the worlds ofarchitecture, branding, fashion, music, art, sport and business, it introducesthe maker of experiences as part ethnographer, storyteller, master planner andperformance artist. Challenging theorthodoxy of function, reasserting process over monument and product, delighting in the unexpected, and championing the spectator over the spectacle, this is a book for anyone interested in the power of design,be they creator, communicator or consumer.

This pioneering book develops definitions and concepts related to Quality of Experience in the context of multimedia- and telecommunications-related applications, systems and services and applies these to various fields of communication and media technologies. The editors bring together numerous key-protagonists of the new discipline “Quality of Experience” and combine the state-of-the-art knowledge in one single volume.

Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service too are not enough to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences. This isn’t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within. Brian shares more than the importance of experience. You’ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including: How our own experience gets in the way of designing for people not like us Why empathy and new perspective unlock creativity and innovation The importance of User Experience (UX) in real life and in executive thinking The humanity of Human-Centered Design in all you do The art of Hollywood storytelling from marketing to product design to packaging Apple’s holistic approach to experience architecture The value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X

Emmanuel Falque, one of the foremost philosophers working in the continental philosophy of religion today, takes us by the hand into the very heart of 12th-century monastic spirituality. Translated into English for the first time, The Book of Experience weaves together contemporary phenomenological questions with medieval theology, revealing undiscovered dialogues already underway between Hugh of St. Victor and Maurice Merleau-Ponty, between Richard of St. Victor and Emmanuel Levinas, between Aelred of Rievaulx and Michel Henry, and not least between Bernard of Clairvaux and the trio of Descartes, Heidegger, and Jean-Luc Marion, consummating in a masterful phenomenological reading of Bernard's sermons on the Song of Songs. Whether it is a question of 'the idea that comes to God' (Anselm of Canterbury) or actively 'feeling oneself fully alive' (Aelred of Rievaulx or Bernard of Clairvaux), Falque uses these encounters to shed light on both parties, medieval and modern, theological and philosophical. Leading us through works of art, landscapes, architectures, and liturgies, this major contemporary philosopher of religion clarifies mysteries and discovers experience lying at the heart of the medieval tradition.

We find ourselves at an inflection point in the relationship between brands and their audiences, where customers and employees are demanding better and more valuable experiences. Companies must keep up with this demand in order to remain competitive. This includes competition for both customers as well as employees. More importantly, while many organizations have traditionally focused on external-facing initiatives first, it is the ones which start internally that have the greatest potential to provide long-term positive benefits. "With honest expression and stimulating, provocative thinking, Greg comes from a place of passion and understanding of what it takes to achieve value. You'll be reading words from someone who has been there and done that. Who has a vision and a plan for the "how to" rather than just theory," says Diane Magers, CEO of Experience Catalysts.The book provides a blueprint for organizations to implement a center of excellence incorporating brand experience, or the combination of customer and employee experience. Each property of experience is articulated and explained in detail, including brand, governance, culture, platform, measurement, and environment. The book also provides recommendations on how an organization can begin to implement a Center of Experience of their own, and how success is measured. The Center of Experience features a foreword from Diane Magers, Former Interim CEO for the Customer Experience Professionals Association (CXPA) and Founder and CEO of Experience Catalysts, and pioneer in the discipline of experience. The Center of Experience is Kihlström's sixth book, following his Agile series, which started with 2016's The Agile Web, followed by The Agile Brand (2018) and The Agile Consumer (2019). It is his second book on customer and employee experience, following Digital Delight, which was compiled from a series of his articles and released in 2019.

Primary experience, gained through the senses, is our most basic way of understanding reality and learning for ourselves. Our culture, however, favors the indirect knowledge gained from secondary experience, in which information is selected, modified, packaged, and presented to us by others. In this controversial book, Edward S. Reed warns that secondhand experience has become so dominant in our technological workplaces, schools, and even homes that primary experience is endangered. Reed calls for a better balance between firsthand and secondhand experience, particularly in our social institutions. He contends that without opportunities to learn directly, we become less likely to think and feel for ourselves. Since the scientific revolution of the seventeenth century, Western epistemological tradition has rejected primary experience in favor of the abstractions of secondhand experience. Building on James Gibson's concept of ecological psychology, Reed offers a spirited defense of the reality and significance of ordinary experience against both modernist and postmodernist critics. He expands on the radical critiques of work, education, and art begun by William Morris and John Dewey, offering an alternative vision of meaningful learning that places greater emphasis on unmediated experience, and he outlines the psychological, cultural, and intellectual conditions that will be needed to foster that crucial change.