Explore the psychology behind what really motivates and influences your clients, colleagues and customers. Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do. In this fast, focused guide, emotional intelligence expert Robin Hills reveals insights into motivation and how people perceive situations in business. As he unlocks the secrets of human nature you’ll learn how to inspire top performance, gain trust, win confidence and build lasting relationships – more effectively and with great results!

If you are in business, you are in the business of behaviour – and unless a business influences behaviour, it will not succeed. In the last 50 years we have learnt more about how we behave than over the previous 5,000. This book shows how behavioural science has revolutionised our understanding of how people really think (or don’t) – and how we can use those insights in our businesses to influence behaviour and gain competitive advantage. Richard Chataway works for the BVA Nudge Unit, a global consultancy specialising in behavioural change, and has experience in everything from getting people to join the armed forces, drink spirits rather than wine, and buy flatpack furniture – to developing the world’s most successful stop-smoking mobile app. Introducing the leading thinkers and practitioners from this new field (and sharing dozens of real-world examples), Richard guides readers through the hidden influences, biases and fallacies that influence the behaviour of customers, employees, and business leaders alike – and shows how we can ethically use these insights to: • powerfully attract and retain customers • fuel true and lasting innovation • stand apart in the new world of increasing automation and artificial intelligence • change workplaces and maintain happy and productive employees and teams • and a lot more! It’s time to shape behaviour instead of simply reacting to it. The Behaviour Business is the eye-opening, practical guide you have been waiting for.

The world of business is ever changing. Challenges are different from years past, and even within a year we see businesses grow and scale at amazing rates. Whether the business is a small operation in a local market, or a global player reaching a worldwide customer base, businesses are in constant motion with goals and aspirations to achieve positive performance. Within these organizations are human beings behaving daily to achieve those goals, work collaboratively with colleagues and customers, and doing so while faced with multiple challenges from technology and resources to efficiency and safety. Throughout the year's businesses sought guidance and solutions to performance challenges using scientific methods. One science has existed for decades demonstrating success across industries and around the world, tackling such challenges applying the principles of behavior. This science is called Organizational Behavior Management (OBM) for short. This book was written by practitioners, for practitioners and leaders of business interested in unleashing the science of human behavior to make a positive difference in the workplace. ORGANIZATIONAL BEHAVIOR MANAGEMENT: A PRACTITIONER'S GUIDE TO MAKING A POSITIVE DIFFERENCE provides practical tools and techniques to solving problems, concepts and principles explained with examples, and a methodology to follow to tackle your own opportunities for improvement.

What do you think of when you hear the words "business etiquette"? Fancy dinners attended by CEOs? Particular rules for writing letters? Advice about which suit is the "right" suit?All of those things were once considered "business etiquette." But times have definitely changed. Business is no longer the private domain of people in suits and ties. And there's a greater sense of equality between men and women as well as between managers and employees.There's no longer a single set of etiquette "rules" that fits every company or every business situation. The right thing to do in one environment may be unthinkable in another. So today's business etiquette isn't rigid. It's flexible, and the right behavior depends on:*the culture inside the company,*your audience, including your co-workers, customers, and supervisors,*the goals you want to achieve.In this course, you'll learn how to think about culture, audience, and goals to guide you to the correct behavior in many business environments. Specifically, the course will cover behaviors you face every day, including:*fitting in, or adapting to the culture around you,*getting along with the people you work with,*handling sensitive situations,*knowing when to lead and when to follow."To make a pleasant and friendly impression is not only good manners, but equally good business." -- Emily PostWould you know how to use good manners if, as a new employee at a conservative financial institution, your boss told you to "disseminate to the necessary people what you feel are the key findings in the financial report"? Knowing what to do would be good business. What style would you use in your message, and which findings would you include? Which communication medium would you use?The more you understand the role etiquette plays in business communication, the better chance you have of handling uncertain communication situations with style and grace.You'll also know when it's best to use a range of communication tools, from memos and e-mail messages to cellular phones and conference calls.In this course, you'll learn how to make intelligent choices about communication etiquette in your workplace. You'll examine the typical causes of etiquette mistakes in modern communication, learn about a model to help you make communication etiquette decisions, and analyze whether the model was used appropriately for a range of communication situations and tools. You'll also explore etiquette guidelines that apply to the most frequently used communication media in the business world today.What does the word "meeting" mean to you?Regardless of who you are, the word "meeting" probably evokes a strong emotion. Whether that emotion is delight or apprehension, meetings affect everyone in the business world. So why is there such a range of intense feelings when it comes to meetings? Maybe because no two meetings are alike. Some are productive and even fun, and others are like being stuck in traffic, in the smog, on a 100-degree day. What explains such differences in business meetings? What makes one meeting good and another one bad?When meeting facilitators or people who have to participate in meetings begin to apply etiquette to business meeting situations, strange things begin to happen. They're treated better at meetings, and the meetings become more enjoyable and productive.Can learning the principles of proper meeting etiquette really make that much of a difference?You bet it can. Proper etiquette can have a transforming effect on almost any situation, and the business meeting is no exception. In this course, you'll learn about the etiquette of:*business meeting basics,*planning for a meeting,*running a meeting.In days past, workers were more willing to work for a respectable supervisor. Workers still do a better job for supervisors who understand the power of "words and looks." Today, we call those words and looks "etiquette."

Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.

An important part of every manager's job is changing people's behavior: to improve someone's performance, get them to better manage relationships with colleagues, or to stop them doing something. Yet, despite the fact that changing people's behavior is such an important skill for managers, too many are unsure how to actually go about it. This book reveals the simple, but powerful techniques for changing behavior that experts from a range of disciplines have been using for years, making them available to all managers in a single and comprehensive toolkit for change that managers can use to drive and improve the performance of their staff. Based on research conducted for this book, it introduces practical techniques drawn from the fields of psychology, psychotherapy, and behavioral economics, and show how they can be applied to address some of the most common, every-day challenges that managers face. #changingpeople

Does your business encourage performance excellence? In this Authority Guide you will learn how to inspire your team with your organisational vision and values, set clear performance expectations, give and receive real-time feedback and, as a manager, become a catalyst for individual performance success. These are all essential to building and sustaining an excellent performance culture. Work psychologist, Dr Gene Johnson, teaches you how to focus on a results-driven organisation, how to build it and how to not get muddled up in the mechanics of the process. p.p1 {margin: 0.0px 0.0px 8.5px 0.0px; font: 10.0px 'Helvetica Neue'; color: #c3b13f} p.p2 {margin: 0.0px 0.0px 11.3px 0.0px; text-align: justify; font: 9.0px 'Helvetica Neue'}