A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.

Currently, little is known about library experience and success in providing Internet-based services to library patrons. Some studies conducted in the United States indicate that this is an area of great uncertainty, into which libraries are hesitant to venture. Issues such as planning, budgeting and costs, and types of services are some of the areas of concern. World Libraries on the Information Superhighway: Preparing for the Challenges of the New Millennium explores issues of Internet-based services in libraries and provides practitioners and educators with examples of libraries that have achieved success in this important emerging information area.