Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.

Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Written by BloodWater and Pseudonaut, this guide teaches you how to play support at an advanced level. For more information, check out www.theartofleague.net

Art and other expressive therapies are increasingly used in grief counseling, not only among children and adolescents, but throughout the developmental spectrum. Creative activities are commonly used in group and individual psychotherapy programs, but it is only relatively recently that these expressive modalities have been employed within the context of clinical grief work in structured settings. These forms of nonverbal communication are often more natural ways to express thoughts and feelings that are difficult to discuss, particularly when it comes to issues surrounding grief and loss. Packed with pictures and instructional detail, this book includes an eight-session curriculum for use with grief support groups as well as alternative modalities of grief art therapy.

"With its gentle affirmations, inspirational quotes, fill-in-the-blank lists and tasks — write yourself a thank-you letter, describe yourself at 80, for example — The Artist’s Way proposes an egalitarian view of creativity: Everyone’s got it."—The New York Times "Morning Pages have become a household name, a shorthand for unlocking your creative potential"—Vogue Over four million copies sold! Since its first publication, The Artist's Way phenomena has inspired the genius of Elizabeth Gilbert and millions of readers to embark on a creative journey and find a deeper connection to process and purpose. Julia Cameron's novel approach guides readers in uncovering problems areas and pressure points that may be restricting their creative flow and offers techniques to free up any areas where they might be stuck, opening up opportunities for self-growth and self-discovery. The program begins with Cameron’s most vital tools for creative recovery – The Morning Pages, a daily writing ritual of three pages of stream-of-conscious, and The Artist Date, a dedicated block of time to nurture your inner artist. From there, she shares hundreds of exercises, activities, and prompts to help readers thoroughly explore each chapter. She also offers guidance on starting a “Creative Cluster” of fellow artists who will support you in your creative endeavors. A revolutionary program for personal renewal, The Artist's Way will help get you back on track, rediscover your passions, and take the steps you need to change your life.

In 2014, simplicity expert Leo Babauta published his masterwork, Zen Habits: Mastering the Art of Change. Then, in 2015, he published a new, abridged version, Essential Zen Habits: Mastering the Art of Change Briefly, aimed at readers who didn't care about the underlying theory laid out in the first book but just wanted the basic steps needed to quit bad habits, deal with life struggles, and practice mindfulness-a compact series of instructions with no fluff whatsoever. The author explains: "This is a concise guide to changing habits and dealing with struggles. I made it intentionally brief so you don't have to dig for the 'tell me what to do' bits. It's meant to get to the point, quickly, with no stories and not many explanations-the 'just do this' book you've been wanting to help you take action." What does this book cover? Here are the key topics: - How to change a habit, using a six-week process. - How to troubleshoot changes if you're having difficulties. - How to change a bad habit (advanced topic). - How to deal with life struggles. - How to develop mindfulness in everyday life. The author writes: "I dive into some deeper topics than just the mechanics of habit change, but they're the most useful ideas I've ever come across in all my years of writing about habit change and mindfulness and happiness. I hope you find this useful! I've written it for you with love."