A MUST read for anyone involved in the insurance claims industry. The 8 Characteristics of the Awesome Adjuster provides a glimpse into what the most effective claims professionals do to make their jobs easier. Attitude; Customer Service/Empathy; Initiative; Continuing Education; Teamwork; Time Management; Desire for Excellence; Interpersonal Skills; The author provides real-life scenarios that will have true meaning to anyone who has ever dealt with a customer. He often provides interesting and humorous true stories to outline each of the characteristics, and offers practical advice on how to improve oneself. This book has been the number one selling claims book every year since its release in 2005, and has sold in over 32 countries around the world. It has been the subject of numerous articles; the highlight of over 150 workshops and classes; and the subject of over 75 keynote speeches.

Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional.Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys.A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book.The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern.With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.

From David Graeber, the bestselling author of The Dawn of Everything and Debt—“a master of opening up thought and stimulating debate” (Slate)—a powerful argument against the rise of meaningless, unfulfilling jobs…and their consequences. Does your job make a meaningful contribution to the world? In the spring of 2013, David Graeber asked this question in a playful, provocative essay titled “On the Phenomenon of Bullshit Jobs.” It went viral. After one million online views in seventeen different languages, people all over the world are still debating the answer. There are hordes of people—HR consultants, communication coordinators, telemarketing researchers, corporate lawyers—whose jobs are useless, and, tragically, they know it. These people are caught in bullshit jobs. Graeber explores one of society’s most vexing and deeply felt concerns, indicting among other villains a particular strain of finance capitalism that betrays ideals shared by thinkers ranging from Keynes to Lincoln. “Clever and charismatic” (The New Yorker), Bullshit Jobs gives individuals, corporations, and societies permission to undergo a shift in values, placing creative and caring work at the center of our culture. This book is for everyone who wants to turn their vocation back into an avocation and “a thought-provoking examination of our working lives” (Financial Times).

Follows the adventures of detective Dave Robicheaux, who struggles with alcoholism and rage while fighting to protect lives in Katrina-devastated New Orleans.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

The most original and authoritative voice of today's English lexicography presents a fully revised new edition of his beloved usage dictionary When Bryan Garner published the first edition of A Dictionary of Modern American Usage in 1999, the book quickly became one of the most influential style guides ever written for the English language. After four previous editions and over twenty years, our language has evolved in many ways, and the powerful tool of big data has revolutionized lexicography. This extensively revised new edition fully captures these changes, featuring a thousand new entries and over two hundred replacement entries, thoroughly updated usage data and ratios on word frequency based on the Google Ngram Viewer, a more balanced coverage of World Englishes, not just American and British, and the inclusion of gender-neutral language. However, one thing has not changed: in no sense is this a regular dictionary but a masterpiece of lexicography written with wit and personality by one of the preeminent authorities on the English language. To put it in David Foster Wallace's words, Garner's discussion of rhetoric and style still borders on genius. From the (lost) battle between self-deprecating and self-depreciating to the misuse of it's for its, from the variant spelling patty-cake taking over pat-a-cake in American English to the singular uses of they, Garner explains the nuances of grammar and vocabulary and the linguistic blunders to which modern writers and speakers are prone, whether in word choice, syntax, phrasing, punctuation, or pronunciation. His empirical approach liberates English from two extremes: from the purists who maintain that split infinitives and sentence-ending prepositions are malfeasances and from the linguistic relativists who believe that whatever people say or write must necessarily be accepted. The purpose of Garner's dictionary is to help writers, editors, and speakers use the language effectively. And it does so in a playful and persuasive way that will help you sound grammatical but relaxed, refined but natural, correct but unpedantic.

When automotive manufacturers stuffed large V-8 engines into intermediate-size cars, the American muscle car was born. Built from 1964 on, the vast majority of these amazingly fast machines did not carry cutting-edge chassis and suspension systems, and now these cars are up to 50 years old. Today, owners do not have to settle for poor handling and ride quality. Muscle car and suspension expert Mark Savitske has built his business, Savitske Classic and Custom, on making muscle cars handle and ride at their best. With this updated edition, Savitske shows you what it takes to transform the handling of these high-horsepower machines. He explains the front and rear suspension geometry so you understand how it functions, and in turn, you realize how to get the most from a particular system. He also reveals the important aspects of spring rates, shock dampening, and ride height so you select the best spring and shock package for your car and application. He discusses popular high-performance tubular suspension arms and sway bars, so you can find the right combination of performance and adjustability. The suspension system has to operate as an integrated part of the car, so you’re shown how to select best suspension package for a well-balanced and responsive car. He also discusses how to extract maximum performance from popular GM, Ford, and Mopar muscle cars. You can harness the potential performance potential of your muscle car and put much more power to the ground with critical chassis and suspension updates and products. A muscle car that carries modern suspension technology not only provides far better handling and ride comfort, but it is also much safer. How to Make Your Muscle Car Handle is the essential guide to unlocking the handling and performance potential of your muscle car. If you yearn for better handling, comfort, and performance for your muscle car, this is the book for you.