Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Selected as a Doody's Core Title for 2022 and 2023! One of the most rewarding and helpful areas of primary care medicine is the opportunity to relieve the suffering of a patient in pain. Using a hands-on intervention can provide pain relief to the patient and professional satisfaction to the clinician. Manual Medicine offers primary care physicians, nurse practitioners, and physician assistants the practical, hands-on guidance needed to accurately diagnose and provide initial management of commonly seen musculoskeletal problems. Dr. Frank Domino, along with physical therapists Steve Messineo and Mark Powicki, walk you step by step through the approach to a clinical problem (such as back pain or knee pain) and treatment. These easy-to-use maneuvers provide initial treatment that reduces suffering. Starts with a patient's complaint (for example, low back pain), guiding you through the process of obtaining patient history, a brief functional physical exam, and diagnosing the problem. Equips you to use a set of physical maneuvers to provide immediate relief while a more detailed treatment plan can be developed - all clearly demonstrated both in print and in accompanying videos. Helps you learn ideally suited techniques (such as muscle energy techniques, myofascial release, and positional release (strain-counterstrain) that are extremely low risk and are far safer than other care options such as opioids or NSAIDs. Identifies specific dysfunctions based upon patterns of patient complains and physical exam findings, covering head and neck, upper back, upper extremities, lower back, hips, lower extremities, and non-musculoskeletal complaints with muscular etiologies. Includes patient resources and sample billing and coding notes in each treatment chapter. Enrich Your eBook Reading Experience with Enhanced Video, Audio and Interactive Capabilities! Read directly on your preferred device(s), such as computer, tablet, or smartphone Easily convert to audiobook, powering your content with natural language text-to-speech

The FIMS Team Physician Manual is the official sports medicine handbook of the International Federation of Sports Medicine (FIMS), the world's oldest sports medicine organization. Now in a fully revised and updated third edition, the book offers a complete guide to the background knowledge, practical techniques and professional skills required to become a successful medical practitioner working in sport. Written by a team of world-leading physicians from North and South America, Europe, Africa and Asia, this book is a 'must have' reference for any doctor, physical therapist, or medical professional working in sport.

Today's healthcare landscape is more complex than ever. Insurance costs and medical bills have skyrocketed. Patients and doctors are squeezed by an impersonal system that reduces face-time during visits. Patients also have to grapple with different medical institutions to get care, as well as manage a slew of medications and treatments. It's no surprise that patients and their families feel lost and confused in the system. With over 20 years of experience as primary care physician, quality care advocate Dean Limeri, M.D. shows you how to cut through the complexity. The solution? Get the best possible care by becoming more engaged as a patient. Filled with practical advice, this book gives you what you need to know to become part of the team and to "get in the game." Learn how to become a participant, not just a recipient of care. Medicine is a team sport. How do you join and play? This is your playbook. Sports-themed chapters, such as "The Huddle" and "Calling the Signals," will teach you how to play on your physician's level. Filled with examples and cases from Dean Limeri's practice, you'll learn what and what not to do as a patient to get the best possible care. The result: a higher quality of care for you and your family.

This Open Access auto-translation book demonstrates a time series of nutrition improvement in Japan since the introduction of nutrition sciences to Japan about 150 years ago. The chapters present the historical event where nutritional deficiency due to food shortage was improved in almost a century, by the introduction of nutrition policy and practices such as the "Nutrition Improvement Law". The book contributed to the construction of a longevity nation by resolving the double burden of malnutrition, which is a mixture of undernutrition and overnutrition and creating a social environment in which sustainable healthy diets can be accessed. This publication is designed mainly for nutrition specialists, nutritionists, nutrition administrators, medical doctors, pharmacists, nurses, physiotherapists, nutrition educators, cookers, nutrition volunteers, health and nutrition food developers, school lunch managers, and etc. Furthermore, students studying nutrition, teachers involved in the education and training of dietitians, and general consumers who are interested in nutrition, diets, and how to improve malnutrition, will find this book useful. Through this book, dietitians, nutrition volunteers, and consumers engaged in nutrition improvement can understand the significance of nutrition improvement and know specific methods. Young nutritionists who will study and research nutrition can learn the importance of nutrition and take pride in nutrition research. The government official who implements nutrition policy can know the concrete method of nutrition policy. Today, people around the world understand the importance of nutrition and are gaining international interest. However, malnutrition has not improved as much as expected. This book is an interesting way for everyone involved in nutrition to learn how to eradicate malnutrition from the world. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). The present version has been revised technically and linguistically by the author in collaboration with Professor Emeritus Dr. Andrew R. Durkin of Indiana University.

Medical centers are widely recognized as vital components of the healthcare system. However, academic medical centers are differentiated from their community counterparts by their mission, which typically focuses on clinical care, education, and research. Nonetheless, community clinics/hospitals fill a critical need and play a complementary role serving as the primary sites for health care in most communities. Furthermore, it is now increasingly recognized that in addition to physicians, physician-scientists, and other healthcare-related professionals, basic research scientists also contribute significantly to the emerging inter- and cross-disciplinary, team-oriented culture of translational science. Therefore, approaches that combine the knowledge, skills, experience, expertise, and visions of clinicians in academic medical centers and their affiliated community centers and hospitals, together with basic research scientists, are critical in shaping the emerging culture of translational research so that patients from the urban as well as suburban settings can avail the benefits of the latest developments in science and medicine. ‘Integrating Clinical and Translational Research Networks—Building Team Medicine’ is an embodiment of this ethos at the City of Hope National Medical Center in Duarte, California. It includes a series of papers authored by teams of leading clinicians, basic research scientists, and translational researchers. The authors discuss how engaging and collaborating with community-based practices, where the majority of older patients with cancer receive their care, can ensure that these patients receive the highest-quality, evidence-based care. Based on our collective experience at City of Hope, we would like to stress that the success of academic-community collaborative programs not only depends on the goodwill and vision of the participants but also on the medical administration, academic leadership, and policymakers who define the principles and rules by which cooperation within the health care industry occurs. We trust that our experience embodied in this singular compendium will serve as a ‘Rosetta Stone’ for other institutions and practitioners.

The first authoritative text on mass event medicine, guiding readers on medical care and related management for large gatherings.