The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.

Do you dread going to work because of your boss? Quitting is not always an option and feel like a victim of a bad boss only robs you of productivity, job satisfaction, and ultimately power. Career strategist and workplace guru, the author has spent years coaching weary employees how to be more effective with difficult bosses, and he has compiled his experiences into this indispensable guide. This book offers practical techniques that show you how to build a communication process that will turn things around to help you build successful outcomes. You'll get guidance on addressing direct and indirect bad boss behaviors, developing the right approach, and achieving mutually beneficial outcomes. By applying the techniques in this book, you will be equipped with the right tools to handle your boss and create the results you want. This is a must-read book that can help you improve your relationship with your boss, reduce your work stress, and bring enjoyment back to your work. -Effective Communication Improving relations with your boss starts with effective communication. This book offers practical techniques that show you how to improve communication at work and build a successful relationship with your boss. By applying the techniques in this book, you will be equipped with the right tools to overcome the challenges with your manager and generate the results you want. -Behavior Management Workplace bullying and passive-aggressive behavior can lead to work stress and a toxic workplace environment. This book shows you how to build better relationships with toxic bosses, toxic leaders, micro-managers, workplace bullies, and other tyrants in the workplace.

Whether you work for a tyrant, a control freak, or a bona fide psychotic, this book gives you permission to hate your boss and still manage to be productive. Upbeat and offbeat, this cure for the common-dictator explains why we hate bosses, why the ``perfect boss'' is a pipe dream, how suffering under a bad boss can improve your work, why it's advantageous to be a smart follower, and how to get along--even emphatize--with even the most power-crazed ruler.

The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers: Strategies on how to pinpoint and eliminate negative influences for good Illuminating case histories from major organizations A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.

Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems. Select tips by category, by specific challenge, or just go in order. Each tip includes a short explanation plus practical suggestions. Focus on one tip per week to sharpen your skills over time. Customer service leaders will find additional resources for sharing the tips with your team!

“This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass. Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk. “Thought-provoking and often hilarious . . . An indispensable resource.”—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before “At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read.”—Robert Cialdini, best-selling author of Influence and Pre-Suasion

In these 10 scenarios, you'll discover practical plans of action while exploring 1) the mindset of a good boss gone bad, 2) today's unwritten rules of workplace relations, 3) everyday opportunities to exploit when reporting to a bad boss, 4) strategic alternatives to aid in your survival in the workplace, and 5) benefits and lessons learned while under the leadership of a bad boss. Good Bosses Gone Bad encourages you to proactively embrace this time in your life realizing that even with ineffective leadership at the office, you can still design your own rewarding career, discover new levels of workplace relations, while developing untapped survival skills within yourself. You must remember that every decision you make today - regardless of your current predicament at the workplace - will directly impact your career for tomorrow and years to come.