This book explores the role and function of instructional designers in higher education, highlighting the real-world discrepancy between their actual contributions to organizational growth and the official job descriptions provided by universities. Investigating how higher education professionals navigate the daily conflict arising from this misalignment, it highlights a number of approaches including improvising to accommodate additional tasks, or strictly adhering job descriptions. The volume is structured around main three themes: the interpretation of instructional design and the role of instructional designers, the concept of street-level bureaucracy and coping strategies, and the contribution of instructional designers to organizational development. The research is grounded in the sociological and management theory of street-level bureaucracy, allowing the author to dissect employee behavior into microelements and connect these to the macro-outcomes of organizational development. The study employs a qualitative approach, using quantitative content analysis and qualitative interviewing on a sample of 17 instructional designers from three different regions in the US. The findings challenge institutional and practice assumptions, offering a new perspective of understanding which asks whether instructional designers are predominantly acting as street-level bureaucrats, or whether behavior and performance is framed by institutional culture and personal characteristics. The author then discusses the implications of these findings for policy, practice, theory, and future research. It will be of interest to academicians, post-graduate students, and higher education leadership professionals from fields across education, management, instructional design, sociology, and research methods.

Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.

The past two decades have been marked by a period of substantial and often fundamental change in public administration. Critically reflecting on the utility of scholarly theory and the extent to which government practices inform the development of this theory, the Handbook of Public Administration was a landmark publication which served as an essential guide for both the practice of public administration today and its on-going development as an academic discipline. The Concise Paperback Edition provides a selection of 30 of the original articles in an accessible paperback format and includes a new introduction by B. Guy Peters and Jon Pierre. It is an essential point of reference for all students of public administration.

Street level discretion -- Three pathologies: the indifferent, the enforcer, and the caregiver -- A gymnastics of the self: coping with the everyday pressures of street-level work -- When the rules run out: informal taxonomies and peer-level accountability -- Impossible situations: on the breakdown of moral integrity at the frontlines of public service

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it is underway to the realization of those objectives that public policies get their final substance and form. Crucial is what happens in and around the encounter between public officials and individual citizens at the street level of government bureaucracy. This Research Handbook addresses the state of the art while providing a systematic exploration of the theoretical and methodological issues apparent in the study of street-level bureaucracy and how to deal with them.

This global encyclopedic work serves as a comprehensive collection of global scholarship regarding the vast fields of public administration, public policy, governance, and management. Written and edited by leading international scholars and practitioners, this exhaustive resource covers all areas of the above fields and their numerous subfields of study. In keeping with the multidisciplinary spirit of these fields and subfields, the entries make use of various theoretical, empirical, analytical, practical, and methodological bases of knowledge. Expanded and updated, the second edition includes over a thousand of new entries representing the most current research in public administration, public policy, governance, nonprofit and nongovernmental organizations, and management covering such important sub-areas as: 1. organization theory, behavior, change and development; 2. administrative theory and practice; 3. Bureaucracy; 4. public budgeting and financial management; 5. public economy and public management 6. public personnel administration and labor-management relations; 7. crisis and emergency management; 8. institutional theory and public administration; 9. law and regulations; 10. ethics and accountability; 11. public governance and private governance; 12. Nonprofit management and nongovernmental organizations; 13. Social, health, and environmental policy areas; 14. pandemic and crisis management; 15. administrative and governance reforms; 16. comparative public administration and governance; 17. globalization and international issues; 18. performance management; 19. geographical areas of the world with country-focused entries like Japan, China, Latin America, Europe, Asia, Africa, the Middle East, Russia and Eastern Europe, North America; and 20. a lot more. Relevant to professionals, experts, scholars, general readers, researchers, policy makers and manger, and students worldwide, this work will serve as the most viable global reference source for those looking for an introduction and advance knowledge to the field.

The use of eHealth and mHealth interventions for health promotion, health professional education, and health professional support is on the rise. They have a significant potential for learning through their wide reach, ability to tailor to specific needs, and facilitation of engagement, interactivity, and collaboration. Although eHealth and mHealth interventions are invested in quality and effectiveness, they vary in their use of theory and instructional design principles based on the perspectives of the disciplines that can influence their work. Instructional Design Exemplars in eHealth and mHealth Education Interventions showcases design exemplars of eHealth and mHealth interventions in health promotion and in education and support of health professionals. These exemplars demonstrate the integration of theory and design principles that benefit health professionals and health education. Covering topics such as healthcare access, instructional technology, and diverse learning experiences, this book is a dynamic resource for health professionals, instructional designers, educators, researchers, hospital administrators, policymakers, researchers, and academicians.