Stop Harming Customers
Title | Stop Harming Customers PDF eBook |
Author | David Silverman |
Publisher | Business Expert Press |
Pages | 157 |
Release | 2023-12-08 |
Genre | Business & Economics |
ISBN | 1637425406 |
Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it’s not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don’t want to do wrong, and puts forth a proposal to stop banks from harming customers. The lessons in this book are applicable to any business where profit motives can conflict with customer benefit–in short, every business. (And if you’re interested in cryptocurrency, this book’s for you too!)
Understanding and Responding to Self-Harm
Title | Understanding and Responding to Self-Harm PDF eBook |
Author | Allan House |
Publisher | Profile Books |
Pages | 165 |
Release | 2019-06-06 |
Genre | Medical |
ISBN | 1782834354 |
Self-harm is increasingly prevalent in our society. But few of us understand why, or know what to do to help ourselves, friends or family in such situations. It can be very isolating. Understanding and Responding to Self-Harm aims to fill this gap, providing practical information and advice for anyone who has an experience of self-harm. Showing the various forms self-harm can take, this book explores the reasons behind it, and offers advice on self-management, support to others, and what services are available. Full of clear, thoughtful advice for those who may be thinking of harming themselves, or have already done so, as well as guidance for families and friends on helpful strategies and responses - and ones to avoid - it uses evidence from research and direct experience to provide an essential resource.
Freedom from Self-Harm
Title | Freedom from Self-Harm PDF eBook |
Author | Alexander L. Chapman |
Publisher | New Harbinger Publications |
Pages | 280 |
Release | 2009-05-01 |
Genre | Self-Help |
ISBN | 1608824446 |
Self-injury can be as addictive as any drug, and the secrecy and shame many sufferers feel about this behavior can keep them feeling trapped. But if you're ready to replace self-harm with a set of healthy coping skills, this compassionate and practical book can help. This complete guide to stopping self-injury gives you the facts about self-harm, corrects common myths about this behavior, and provides self-soothing techniques you can begin using right away for regulating difficult or overwhelming emotions. Freedom from Self-Harm also includes self-assessment worksheets, guidance for seeking professional help, and information about the most effective therapies and medications. Drawn from treatments such as dialectical behavior therapy and acceptance and commitment therapy, the tools in this book can help you cope with your emotions whenever you feel the urge to self-harm. This book has been awarded The Association for Behavioral and Cognitive Therapies Self-Help Seal of Merit — an award bestowed on outstanding self-help books that are consistent with cognitive behavioral therapy (CBT) principles and that incorporate scientifically tested strategies for overcoming mental health difficulties. Used alone or in conjunction with therapy, our books offer powerful tools readers can use to jump-start changes in their lives.
The Oxford Handbook of Dialectical Behaviour Therapy
Title | The Oxford Handbook of Dialectical Behaviour Therapy PDF eBook |
Author | Michaela A. Swales |
Publisher | Oxford University Press |
Pages | 1159 |
Release | 2018-10-25 |
Genre | Psychology |
ISBN | 0191076511 |
Dialectical behavior therapy (DBT) is a specific type of cognitive-behavioral psychotherapy developed in the late 1980s by psychologist Marsha M. Linehan to help better treat borderline personality disorder. Since its development, it has also been used for the treatment of other kinds of mental health disorders. The Oxford Handbook of DBT charts the development of DBT from its early inception to the current cutting edge state of knowledge about both the theoretical underpinnings of the treatment and its clinical application across a range of disorders and adaptations to new clinical groups. Experts in the treatment address the current state of the evidence with respect to the efficacy of the treatment, its effectiveness in routine clinical practice and central issues in the clinical and programmatic implementation of the treatment. In sum this volume provides a desk reference for clinicians and academics keen to understand the origins and current state of the science, and the art, of DBT.
Why Do We Hurt Ourselves?
Title | Why Do We Hurt Ourselves? PDF eBook |
Author | Baptiste Brossard |
Publisher | Indiana University Press |
Pages | 180 |
Release | 2018-06-14 |
Genre | Social Science |
ISBN | 0253036429 |
A sociological analysis of self-injury, the causes of it, and the conditions surrounding those who commit it. Why does an estimated 5% of the general population intentionally and repeatedly hurt themselves? What are the reasons certain people resort to self-injury as a way to manage their daily lives? In Why Do We Hurt Ourselves, sociologist Baptiste Brossard draws on a five-year survey of self-injurers and suggests that the answers can be traced to social, more than personal, causes. Self-injury is not a matter of disturbed individuals resorting to hurting themselves in the face of individual weaknesses and difficulties. Rather, self-injury is the reaction of individuals to the tensions that compose, day after day, the tumultuousness of their social life and position. Self-harm is a practice that people use to self-control and maintain order—to calm down, or to avoid “going haywire” or “breaking everything.” More broadly, through this research Brossard works to develop a perspective on the contemporary social world at large, exploring quests for self-control in modern Western societies.
The Adolescent and Young Adult Self-harming Treatment Manual
Title | The Adolescent and Young Adult Self-harming Treatment Manual PDF eBook |
Author | Matthew D. Selekman |
Publisher | W. W. Norton & Company |
Pages | 340 |
Release | 2009 |
Genre | Psychology |
ISBN | 9780393705676 |
A detailed treatment protocol for working with self-harming adolescents and young adults.
Helping the Helpers Not to Harm
Title | Helping the Helpers Not to Harm PDF eBook |
Author | Gerald Caplan |
Publisher | Routledge |
Pages | 262 |
Release | 2013-05-13 |
Genre | Psychology |
ISBN | 1134944934 |
The authors of this controversial volume have collected case studies and observational accounts of caregivers for over 15 years. Iatrogenic harm is a serious and widespread problem that many have been reluctant to speak out about for fear of being blacklisted by their colleagues. In writing this book the authors hope to establish guidelines that will help caregivers to recognize and deal with potentially harmful behavior thereby improving the standards of care for all patients.