The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Vols. for 1867-1915 include report of the state director of the United New Jersey Railroad and Canal Company issued through 1878 under its earlier names: 1867-71, Delaware and Raritan Canal and Camden and Amboy Railroad and Transportation Companies (which continues the reports of the State Directors); 1873-78, United Rail Road and Canal Company of New Jersey.