This book provides practical strategies for managers and supervisors of human services agencies to use in assessing and successfully addressing workforce challenges. Each strategy is described with detailed instructions about how to assess the strategy, develop an intervention plan, and evaluate its effectiveness. Chapters also discuss how and why each strategy should be used. The book includes worksheets, forms, flow charts, and examples of how successful agencies have used these strategies.

A monograph that presents studies on recruitment and retention of direct support professionals, including strategies to reduce turnover of newly-hired staff.

This book deals with recruiment and selection, retention of staff and the consequences of labor turnover, ongoing training and career development, and managing and rewarding performance.

Active Support is a proven model of care that enables and empowers people with intellectual disabilities to participate fully in all aspects of their lives. This evidence-based approach is particularly effective for working with people with more severe disabilities, and is of growing interest to those responsible for providing support and services. The authors provide a comprehensive overview of Active Support and how it can be used in practice, based on the theory and research underpinning the methods involved. They describe how to engage people with intellectual disabilities in meaningful activity as active participants, and look at the communication style needed to foster positive relationships between carers and the people they are supporting. Highlighting the main issues for those trying to put Active Support into practice, they explain what is needed on a day-to-day basis to support the implementation, improvement and maintenance of the approach, along with possible solutions for the difficulties they may encounter. Finally, they look at how to integrate Active Support with other person-centred approaches, drawing on examples from various organisations and individual case studies. The definitive text on Active Support, this book will be essential reading for anyone professionally concerned with the quality of life of people with intellectual disabilities, including psychologists, behaviour specialists, social workers, care managers, occupational therapists and inspectors and regulators of services, as well as families.

Based on decades of evidence-based research and technical assistance, Public Administration and Disability: Community Services Administration in the US brings together the diverse, expert perspectives and discusses the leading efforts of the past three decades in the field of disability and community services. The book highlights the development of

Accompanying CD-Rom has same title as book.

Draws on a unique 3-year action research study that surveyed daily life and residents' experiences. Provides evidence-based strategic and practical suggestions for ways that staff and organisations can improve quality of life for residents. Authors from La Trobe University, Australia.