A straightforward handbook that will help replace anxiety with confidence when it is crucial to "say it right."

Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.

WHO'S CRAZY ANYWAY? Therapist Joan Mazza lets you decide! This extremely useful guide to therapy grew out of Joan Mazza's experience as both a patient in therapy, as well as years as a practicing therapist. Using what she learned, she has written a practical, easy-to-read book designed to help readers make informed, wise decisions when seeking the help they need. The book is written in user-friendly sound bites. Each topic covered has a brief explanation and in some cases, examples. As new concepts and techniques in the mental health field are being developed by pioneering and innovative therapists all the time, it is impossible to list all the therapy models and techniques available today. Still, Joan Mazza covers the main schools of thought and practice, as well as many non-traditional methods. An extensive bibliography recommends other books for study in those areas where readers may wish to seek further, more extensive coverage. When practiced responsibly, ethically and with caution, psychotherapy has a lot to offer people in distress. This book encourages readers to think critically about their problems and how they can be resolved. It suggests the types of help to pursue, and urges patients to be good consumers-willing to evaluate services received as they proceed. Who's Crazy Anyway? suggests questions for readers to ask themselves and their therapist. Joan Mazza contends that you know what's best for you, and this book is a good place to begin.

Tells how to overcome shyness, learn to make small talk, present toasts, host parties, present oneself effectively at a job interview, run a meeting, and give a speech