Have you ever worked with a manager who is difficult to get along with? Do you ask yourself, “How in the world do I work with this type of person?” Are you a difficult manager? Have you been told your communication style is too extreme and affects your ability to lead others? If you answered “Yes” to any of these questions, this book is for you! Tough Cookies are people with excellent technical skills, but weak interpersonal skills. They can be challenging to work with unless others understand them and know how to communicate with them. For both Tough Cookie managers and for people who work with them, Soft Skills for Tough Cookies provides ways to improve communication by adjusting behaviors, not personalities. Soft Skills for Tough Cookies describes different communication styles based on twelve cookie types. Perhaps you can imagine how a Ginger Snap, snaps? The author provides specific ways to improve interpersonal skills for managers while giving staff members ways to interact with them more effectively. As a Sugar Cookie who lives with an Oatmeal Raisin, trust me, it’s important!

This book describes how an employee-focused leadership, aka. "soft management" will ensure to achieve the best economic results. Leadership means taking care of the employees. If you deal with your employees in a proper and correct manner - generously, supportively, trustingly, openly communicating, informing, participating - then the employees will be more motivated, show greater commitment and accordingly they will perform better. A distinction is made between two management and leadership styles: On the one hand, "hard management", which creates plans, sets up structures and monitors performance. The focus is on the task. Management is more aggressive and it's all about the bottom line. On the other hand, "soft management", where the focus is on employees. It is a humane management that is largely based on emotions and where the focus is on dealing with each other and on communication. It is also shown that soft management is by no means a matter of "continuous softness", "healthy world fuss" or "being nice ". Soft management is about tough facts like performance, goals and results. It takes strong leaders to implement soft management; Managers cannot afford to be insecure and have a lot of self-doubt. Employee-oriented leadership is the true spirit of leadership. The motto "Leadership is simple:" Take care of your people and both your organization and you will be successful "show the spirit of the author.

PLAY ON YOUR TERMS Negotiation is THE core business skill. It is fundamental to everything we do that involves other people, whether that’s asking for a raise, pitching an idea or deciding who gets the coffee. The Leader’s Guide to Negotiation is a highly practical guide to getting the most out of your business interactions, whilst building stronger relationships to boot. From achieving win-win outcomes to problem-solving and building trust, it equips you with failsafe strategies for conducting successful and positive negotiations. ‘An entertaining, immediately useful book that goes beyond advocating for win-win – Simon Horton shows us how to get there.’ Adam Grant, Wharton Professor and New York Times bestselling author of Give and Take ‘Reading this book has made me think about how I negotiate and I have learned a lot... If you want to benefit your relationships while improving your business, then this is worth studying.’ Simon Woodroffe, founder of Yo!

Ever come away from a conversation thinking, 'I could have handled that better'? Your hair-trigger, subconscious reactions can devastate your team and your organisational culture. In a high-pressure, stressful environment it's tough to do things differently, but you CAN choose to show up differently, and that choice can transform your life, your relationships and your business. With her simple NALED framework, Lucy Harrison has already helped hundreds of leaders make different choices and see the world differently. Positive teams deliver better long-term performance, but they require strong relationships, psychological safety, emotional intelligence, and effective communication. In other words, soft skills. And for many leaders, particularly in traditional industries, those soft skills don't come naturally. The NALED approach captures what you already do when you're at your best. By being more aware and intentional, you can be at your best more often. Created and road tested in collaboration with busy industry managers, particularly during the Covid pandemic with its unprecedented challenges to organisational wellbeing, this toolkit will enable you to drive engagement, collaboration and performance in your organisation. Discover how to think, act and lead differently to build more effective teams, one conversation at a time.

When his friend Chips is snatched and chewed, Tough Cookie sets out to stop Fingers.

From Unsure to Secure shares timeless secrets guaranteed to help professional women see success in virtually any field.

Everything Is Connected This reference book for life helps make everything you read and do, work better. It shows you how to acquire the most basic life comprehension and transformation skills—connecting one thing with another. And then adding more and more pieces of the puzzle together, using them in ever new ways, as you understand and use the process. Learning how to learn is transformational in personal, professional life. It impacts your work and home life regardless of your age, profession, geographic location, or social status. The 10 Lessons provide direct applications to everyday life. You can begin at the beginning or you can turn to the sections and lessons that first draw your interest…and then move on to others as you begin to understand the process. Many other books and experts connect the dots for you as they deliver their advice. But there is limited understanding of how to apply it to your own life. This guide show you HOW to do for yourself and apply every facet to YOUR work and life. Take the journey. Unlock the mystery of how to learn. Discover and put the pieces of your puzzle together. This process will create opportunity for you to get even more out of every aspect of your life.