Of all the losses we may be asked to bear, the murder of one’s child must be the most terrible. These poems evoke that keenly, seeking justice but transcending judgment as they grieve loss, celebrate love, and find healing.

Changing a consumer's telephone service provider without his/her knowledge or consent is known as 'slamming'. This unauthorised change can occur for several reasons ranging from computer or human error to unscrupulous or illegal marketing practices. Regardless of the reason, slamming has a negative impact on both consumers and suppliers of telecommunications services. Despite existing regulations to prevent such practices and the overall condemnation of such activities, slamming is occurring with increasing frequency. According to data released by the Federal Communications Commission (FCC) 3,216 slamming complaints were filed in the first half of 2003. The issue of slamming is expected to continue as competition in the provision of intrastate long distance and local telecommunications services becomes more widespread. A significant level of consumer complaints, coupled with the potential for further abuses in an increasingly competitive market place, have prompted action to examine and strengthen deterrents to this practice. The FCC has been actively enforcing existing rules and continues to address outstanding slamming issues. The FCC, in a series of rulemakings, adopted rules that strengthen deterrents to slamming in compliance with provisions contained in the 1996 Telecommunications Act (P.L.104-104). All of these rules are now in effect. Under these revised rules, states are given the option of processing slamming complaints, and numerous states have chosen to do so. The telecommunications industry has condemned intentional slamming and is also taking steps to eliminate the practice. This new book examines this new rip-off practice.

From #1 New York Times bestselling author of It Starts with Us and It Ends with Us, Colleen Hoover’s romantic, emotion-packed debut novel unforgettably captures all the magic and confusion of first love, as two young people forge an unlikely bond before discovering that fate has other plans for them. Following the unexpected death of her father, eighteen-year-old Layken becomes the rock for both her mother and younger brother. She appears resilient and tenacious, but inside, she's losing hope. Then she meets her new neighbor Will, a handsome twenty-one-year-old whose mere presence leaves her flustered and whose passion for poetry slams thrills her. Not long after a heart-stopping first date during which each recognizes something profound and familiar in the other, they are slammed to the core when a shocking discovery brings their new relationship to a sudden halt. Daily interactions become impossibly painful as they struggle to find a balance between the feelings that pull them together and the forces that tear them apart. Only through the poetry they share are they able to speak the truth that is in their hearts and imagine a future where love is cause for celebration, not regret.