Shifters and Partners Box Set 16-20 by Hollis Shiloh This box set contains the following stories from the "Shifters and Partners" series: LOYAL Trees Take the Long View Someone Else's Wolf A Quiet Man Starring Role

Henry knows what he likes—and what he doesn't. He likes Christmas far more than one is supposed to, and gets started with his decorations far sooner, too. He likes quiet days, and he gets annoyed with his coworkers and their idea of humor. Unfortunately, he also likes Alfie—short, chipper, insecure Alfie. Having a crush on a coworker is not ideal. But Alfie is now seeking him out, spending time with him, and...wanting to be his friend? Henry knows better than to get his hopes up, but his days are certainly brightened by Alfie's presence. Alfie's life is messier than Henry's, even though most people consider him more normal. He really needs a friend right now. And possibly something more than a friend? Length: 42,000 words Heat: very low

Shifters and Partners Box Set 16-20 by Hollis Shiloh This box set contains the following stories from the "Shifters and Partners" series: LOYAL Trees Take the Long View Someone Else's Wolf A Quiet Man Starring Role

"The Shape Shifters" offers a unique set of new tools keeping readers ahead of fast-moving curves. The simple analytical and "teaching tools" in this book can make any business nimbler and more decisive. The author provides hundreds of examples of how companies have redefined the shapes of their businesses, "shape shifting" faster and more often to match the changing shape of customer demands.

“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University