It is becoming increasingly important for telecom operators to be able to provide service delivery platforms (SDP) quickly and efficiently in order to improve the time-to-revenue of value-added services. Presenting a rapid architecture solution to meet this challenge, Service Delivery Platforms: Developing and Deploying Converged Multimedia Service

It is becoming increasingly important for telecom operators to be able to provide service delivery platforms (SDP) quickly and efficiently in order to improve the time-to-revenue of value-added services. Presenting a rapid architecture solution to meet this challenge, Service Delivery Platforms: Developing and Deploying Converged Multimedia Service

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

This book contains the collection of full papers accepted at the 11th International Conference on Enterprise Information Systems (ICEIS 2009), organized by the Ins- tute for Systems and Technologies of Information Control and Communication (INSTICC) in cooperation with the Association for Advancement of Artificial Intel- gence (AAAI) and ACM SIGMIS (SIG on Management Information Systems), and technically co-sponsored by the Japanese IEICE SWIM (SIG on Software Interprise Modeling) and the Workflow Management Coalition (WfMC). ICEIS 2009 was held in Milan, Italy. This conference has grown to become a - jor point of contact between research scientists, engineers and practitioners in the area of business applications of information systems. This year, five simultaneous tracks were held, covering different aspects related to enterprise computing, including: “- tabases and Information Systems Integration,” “Artificial Intelligence and Decision Support Systems,” “Information Systems Analysis and Specification,” “Software Agents and Internet Computing” and “Human–Computer Interaction”. All tracks describe research work that is often oriented toward real-world applications and hi- light the benefits of information systems and technology for industry and services, thus making a bridge between academia and enterprise. ICEIS 2009 received 644 paper submissions from 70 countries in all continents; 81 papers were published and presented as full papers, i.e., completed research work (8 pages/30-minute oral presentation). Additional papers accepted at ICEIS, including short papers and posters, were published in the regular conference proceedings.

This report looks at new thinking and practice in OECD countries in using information and communications technologies to enhance government services.