With its new support offering, SAP promises reliable operations of complex system landscapes, longterm investment protection, and a constant ability to innovate. But what exactly does this mean? What is the benefit of SAP Enterprise Support in daily SAP operations, and how does SAP support you in bringing your business processes to the next level? You ll find the answers to these questions in this book. SAP Solution Manager as Consolidated Data Source Discover how SAP Solution Manager supports you in building a single source of truth for your IT operations. Customer COE and Quality Management Learn how SAP helps you with establishing a central Customer Center of Expertise and internal quality management for business and IT processes, including Continuous Quality Checks by SAP. Be Ready for Innovation Get to know what SAP s support in integration testing and technical integration validation can do for you. Plus, explore how SAP enhancement packages and the switch framework enable the smooth implementation of new functionality during live operations.Maintenance, Upgrades and 3rd-Party Software Understand how SAP supports partner solutions, and get detailed information on the new maintenance strategy and all related tools and services. New, Extended Edition New topics in this edition include the TCO measurement platform based on SAP Solution Manager and explanations of the usage rights under SAP Enterprise Support and under SAP Standard Support.

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Do you want to design and develop enterprise services yourself? Do you wish you understood the services provided by SAP and could use them in your applications? If you answered yes to either of these questions, then this book is the right choice for you. Going well beyond the basics, this comprehensive resource guides you through the entire process of modeling and developing enterprise services, from A to Z. Screenshots and detailed, commented code ensure that you quickly master all of the essential details, while avoiding time-consuming trial and error. 1 Development Learn best practices for developing enterprise services in ABAP and also in Java and how you can ensure that the services behave consistently. 2 Modeling Gain the skills needed to identify the appropriate set of services and model the interfaces in such a way that they are consistent and coherent with each other. 3 Technical Principles and Standards Familiarize yourself with the technical principles of services and learn which rules you must adhere to in order to ensure a smooth implementation.4 Implementation Understand general steps that you should consider in the implementation to ensure that the enterprise services behave in the desired manner. 5 Sample Implementations Benefit from concrete examples of implementations for both service providers and consumers.

Many companies are still using IDOC integration scenarios for monitoring and error handling, while others are evaluating new SAP SOA integration scenarios and its tools and methods for monitoring and error handling. In this book, we will take a look at what SOA integration means and what kinds of SOA scenarios we can and need to monitor within the SAP landscape so that the business scenarios based on them can run smoothly. Walk through the tools available in SAP backend application systems for monitoring SOA scenarios and evaluate their advantages and disadvantages. Additionally, learn how to set up monitoring frameworks including Forward Error Handling (FEH), Error and Conflict Handler (ECH), and the SAP Application Interface Framework (AIF). - Tools for Monitoring SOA Scenarios - Forward Error Handling (FEH) and Error Conflict Handler (ECH) - Configuration Tips - SAP Application Interface Framework (AIF) Customization Best Practices - Detailed Message Monitoring and Reprocessing Examples

SAP is a market leader in enterprise business application software. SAP solutions provide a rich set of composable application modules, and configurable functional capabilities that are expected from a comprehensive enterprise business application software suite. In most cases, companies that adopt SAP software remain heterogeneous enterprises running both SAP and non-SAP systems to support their business processes. Regardless of the specific scenario, in heterogeneous enterprises most SAP implementations must be integrated with a variety of non-SAP enterprise systems: Portals Messaging infrastructure Business process management (BPM) tools Enterprise Content Management (ECM) methods and tools Business analytics (BA) and business intelligence (BI) technologies Security Systems of record Systems of engagement The tooling included with SAP software addresses many needs for creating SAP-centric environments. However, the classic approach to implementing SAP functionality generally leaves the business with a rigid solution that is difficult and expensive to change and enhance. When SAP software is used in a large, heterogeneous enterprise environment, SAP clients face the dilemma of selecting the correct set of tools and platforms to implement SAP functionality, and to integrate the SAP solutions with non-SAP systems. This IBM® Redbooks® publication explains the value of integrating IBM software with SAP solutions. It describes how to enhance and extend pre-built capabilities in SAP software with best-in-class IBM enterprise software, enabling clients to maximize return on investment (ROI) in their SAP investment and achieve a balanced enterprise architecture approach. This book describes IBM Reference Architecture for SAP, a prescriptive blueprint for using IBM software in SAP solutions. The reference architecture is focused on defining the use of IBM software with SAP, and is not intended to address the internal aspects of SAP components. The chapters of this book provide a specific reference architecture for many of the architectural domains that are each important for a large enterprise to establish common strategy, efficiency, and balance. The majority of the most important architectural domain topics, such as integration, process optimization, master data management, mobile access, Enterprise Content Management, business intelligence, DevOps, security, systems monitoring, and so on, are covered in the book. However, there are several other architectural domains which are not included in the book. This is not to imply that these other architectural domains are not important or are less important, or that IBM does not offer a solution to address them. It is only reflective of time constraints, available resources, and the complexity of assembling a book on an extremely broad topic. Although more content could have been added, the authors feel confident that the scope of architectural material that has been included should provide organizations with a fantastic head start in defining their own enterprise reference architecture for many of the important architectural domains, and it is hoped that this book provides great value to those reading it. This IBM Redbooks publication is targeted to the following audiences: Client decision makers and solution architects leading enterprise transformation projects and wanting to gain further insight so that they can benefit from the integration of IBM software in large-scale SAP projects. IT architects and consultants integrating IBM technology with SAP solutions.

SAP Enterprise Learning, provides a comprehensive environment for organizations training and knowledge transfer needs through classroom and computer-based training, virtual learning events, Web-based training, and collaboration features. This book provides a go-to reference that will help you whether those just considering SAP Enterprise Learning or looking to improve their current Enterprise Learning solution. It is the one resource needed to learn about the power of this comprehensive solution and teach users how to implement and optimize it effectively.