This best-seller by Tim Kirkland details creative ways for full-service restaurant servers, bartenders, managers and owners to sell more, serve better, and build repeat business with every customer. The #1 tool in North America for exploding tips and increasing customer loyalty! Used in over 20,000 full-service restaurants, bars and hotels worldwide. Over 300 ways to build sales, improve service and exponentially increase your personal income. The Renegade Server provides fresh, unique insights on how servers can better engage customers on a personal level and use those connections to drive sales, improve service and develop repeat business. Front-line service teams, managers and owners alike will benefit from The Renegade Server's powerful, easily-applied techniques for determining every Guests' unique expectations and exceeding them every time. You will learn: - Why the 'Up-Sell' is DEAD. - Why people no longer bade thir tips on quality of service. - The 10 commonly used phrases that kill service, sales AND tips. - How to ditch pushy, outdated sales techniques and explode tip income with tools that WORK. - The 4 secrets for discovering each guest's unique expectations and EXCEEDING them every time. PLUS: - 10 scientifically proven techniques for increasing tip percentages. - 60 BONUS service techniques that will blow away your guests!

A modern computer system that's not part of a network is even more of an anomaly today than it was when we published the first edition of this book in 1991. But however widespread networks have become, managing a network and getting it to perform well can still be a problem.Managing NFS and NIS, in a new edition based on Solaris 8, is a guide to two tools that are absolutely essential to distributed computing environments: the Network Filesystem (NFS) and the Network Information System (formerly called the "yellow pages" or YP).The Network Filesystem, developed by Sun Microsystems, is fundamental to most Unix networks. It lets systems ranging from PCs and Unix workstations to large mainframes access each other's files transparently, and is the standard method for sharing files between different computer systems.As popular as NFS is, it's a "black box" for most users and administrators. Updated for NFS Version 3, Managing NFS and NIS offers detailed access to what's inside, including: How to plan, set up, and debug an NFS network Using the NFS automounter Diskless workstations PC/NFS A new transport protocol for NFS (TCP/IP) New security options (IPSec and Kerberos V5) Diagnostic tools and utilities NFS client and server tuning NFS isn't really complete without its companion, NIS, a distributed database service for managing the most important administrative files, such as the passwd file and the hosts file. NIS centralizes administration of commonly replicated files, allowing a single change to the database rather than requiring changes on every system on the network.If you are managing a network of Unix systems, or are thinking of setting up a Unix network, you can't afford to overlook this book.

Here's the book you need to prepare for Exam 70-216, Implementing and Administering a Microsoft Windows 2000 Network Infrastructure. This study guide provides: In-depth coverage of every exam objective--all the information you need Practical information on managing a Windows 2000 network infrastructure Hundreds of challenging review questions, in the book and on the CD Leading-edge exam preparation software, including a testing engine, electronic flashcards, and simulation software Authoritative coverage of all exam objectives, including: DNS in a Windows 2000 network infrastructure DHCP in a Windows 2000 network infrastructure Remote access in a Windows 2000 network infrastructure Network protocols in a Windows 2000 network infrastructure WINS in a Windows 2000 network infrastructure IP routing in a Windows 2000 network infrastructure Certificate Services Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Here's the book you need to prepare for Exam 70-218, Managing a Microsoft Windows 2000 Network Environment. This study guide provides: In-depth coverage of official exam objectives Practical information on managing a Windows 2000 network Hundreds of challenging review questions, in the book and on the CD Leading-edge exam preparation software, including a testing engine, flashcards, and simulation software. Authoritative coverage of all exam objectives, including: Creating, configuring, securing, and troubleshooting file, print, and web resources Configuring, administering, and troubleshooting the network infrastructure Managing servers and client computers Configuring, securing, and troubleshooting remote access Managing and troubleshooting active directory organizational units and group policy Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

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The Kingdom Keepers' senior year in high school is almost over. For more than three years, things have been quiet. Their battles are long behind them, they agree, the threat to the Disney realm silenced-albeit at great cost. But inside the catacombs of the Aztec temple where Finn Whitman faced down his nemesis, the monstrous Chernabog, a new threat brews. Deception and betrayal rock the Kingdom Keepers as the merciless group of Disney villains known as the Overtakers stage an unexpected comeback. But a discovery by the Keepers provides them with one hope of victory—a lost icon. It was believed to be gone forever. The Keepers have one last chance to preserve the heart of the Kingdom—Disneyland—from a terrifying destruction decades in the making.

In this highly anticipated follow-up to The Renegade Server, Tim Kirkland examines how leaders can focus on creating stronger, more engaged teams and motivate them to improved performance daily.Cultivation - The first responsibility of any Coach is to collect, develop and maintain high performing team members. Readers will discover new ways to improve how they recruit, motivate and retain top talent.Observation - Often, leaders find themselves very 'busy,' but accomplishing little. It's frequently a diagnostic mistake by not taking the time to fully understand the landscape in which we're operating. Readers will learn to observe challenges from multiple perspectives and apply meaningful, lasting solutions.Accountability - Great coaches know that you don't win games by only watching the scoreboard. Readers will learn how to make team members personally responsible for the work, not just the results.Connection - When team members are fully connected to the purpose of the work and the mission of the team, they produce better results. Discover how to connect your team to each other and to the greater goal.Hand-Off - Often, when we fail at Customer Experience, it's not because any one person failed at their role...but because the ball was dropped during the 'hand-off' between team members. Learn how to deliver seamless, customized Customer Experiences by existing as a Coach "e;in the gaps."e;