This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the types of skills and competencies that will be required and how organisations might recruit, train and develop public servants for these roles. Leading international research - practitioners make recommendations for how local organisations can equip future public servants with the skills and professional capacities for these shifting professional demands, and the skillsets they will require. Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.

This timely Handbook examines performance management research specific to the public sector and its contexts, and provides suggestions for future developments in the field. It demonstrates the need for performance management to be reconceptualized as a core component of business both within and across organizations, and how it must be embedded in both strategic decision-making and as a day-to-day leadership and management practice in order to be effective.

This book introduces service planners and managers to successful strategies to design, implement and manage care integration programmes. It details the various components of change in individual chapters, which are illustrated with practical examples from actual care implementation projects.

This timely Handbook unpacks the underlying common factors that give rise to corrupting environments. Investigating opportunities to deliver ethical public policy, it explores global trends in public administration and its vulnerability to corruption today, as well as proposing strategies for building integrity and diminishing corruption in public sectors around the globe.

Bringing together over fifty leading global experts, this Research Handbook provides a state-of-the-art overview of research findings regarding Human Resource Management (HRM) in the public sector. Original chapters provide useful insights from two different disciplines: public administration and HRM. They illustrate that the public context of organisations matters and discuss research findings detailing how this plays out in practice.

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.

Digital transformation across the public sector has stalled. After over 25 years of considerable time, money, and effort at national, state, and local levels, we’re still not 'there' yet. The reason is that successive waves of investment in digital transformation have focused largely on improving the transactional functions and activities of government. They have failed to embrace a bigger challenge - the need for governing and government to rethink a new 'theory of the business' - which that same revolution has caused and to which it is an inescapable part of the answer. This is a unique, timely, and distinctly Australian look at a global phenomenon by two 'reflective practitioners'. Their personal and practical experience of digital transformation in government and the public sector in Australia suggests it is a story missing half its plot. Packed full of insights from government and digital leaders from around Australia and across the world, this is a much-needed practical guide for public servants and leaders in any jurisdiction. It contains insights and ideas about the way digital technologies, and their associated tools, platforms, and cultures, are changing the business of governing and the design and delivery of public policy and services. "Are We There Yet? lucidly diagnoses how digital technologies, including AI and big data, are transforming the role of the public servant and the project of governance itself. Stewart-Weeks and Cooper describe the important shift from power to problem-solving and explain how to harness digital transformation to make government work better for all of us.” - Beth Noveck, author of Wiki Government, former Deputy Chief Technology Officer in the Obama White House, Professor in Technology, Culture & Society, New York University and Chief Innovation Officer for New Jersey "I've read a lot about the potential impact of digital technology on public services … this is the first book to persuade me that the power of digital, properly conceived, really can transform the nature of democratic governance." - Professor Peter Shergold AC, Chancellor, Western Sydney University, Former Secretary, Department of Prime Minister and Cabinet