Teachers' questions play a critical role, not just for the thinking they provoke, but in the modelling of questioning skills and the development of curiosity. Research shows that when teachers think more about questioning - deepening their understanding, extending their range of strategies and planning their questions - responses from pupils improve, and engagement and learning increase. This Pocketbook separates out the three elements of questioning: framing them; delivering them; and responding to the answers. It offers both simple tweaks and fundamental shifts to turn instinctive practice into a highly effective teaching and learning tool. Author and 'question master' Gorden Pope finds a happy balance between theory and evidence-based practice, ending with a short checklist for monitoring and improving your own questioning. "This is a really great little book - engaging, practical, useful and forward-looking. I will be recommending it to the teachers at my school." Jan Shapiro, Deputy Headteacher, Prendergast Ladywell Fields College. "The perfect mix of theory and strategy. After only a few pages I found myself reflecting on my own practice and trying out new ideas. It's become my 'go to' book for engaging passive learners." Jenna Barnes, AST. Head of the Globe Faculty, Conisborough College. "A brilliant resource which will help you to reflect and then enrich your teaching." J Matthews, Headteacher, William Martin Junior School.

Early intervention in a dispute, before the disagreement escalates, is often the most effective form of mediation. Consequently, the line manager or supervisor responsible for those individuals at loggerheads is frequently the best person to spot a growing problem and then to intervene. The Mediation Pocketbook will help such managers to understand what creates and sustains conflict and describes a step-by-step approach for dealing with it. The book sets out the skills that are required and what tools and techniques are available and how they can be deployed to achieve positive outcomes. The ideas and methods featured will also be helpful to HR specialists and those people with training in the subject, for when a problem demands formal mediation procedures. Individuals facing conflict and the need to persuade others to see their point of view will also benefit from the practical advice. Conflict in the workplace causes dissatisfaction and demotivation which in turn leads to greater absenteeism and affects performance. Resolving disputes constructively, rather than simply persuading people to 'agree to differ', will impact positively throughout the organisation.

Never before have we had access to such a flood of information - internet, tv, radio, mobile phones, etc. But what strategies are children developing to screen it all? They can access information and absorb it as entertainment, but they often lack the skills to approach it critically. For our students to flourish in the information age, it's crucial that we teach them to think. Using the PRICE taxonomy - Processing information, Reasoning, Inquiry, Creative thinking and Evaluation, Anne de A'Echevarria and Ian Patience identify a range of 'thinking problems'. Their five related sections of practical 'thinking tools' will inspire teachers and students alike: there's a wealth of dynamic material for individual lessons and for infusing thinking across the curriculum. The final chapter moves from the 'what' to the 'how' - the craft of teaching thinking. Travel with your students out of the comfort zone into the exciting landscape of the learning zone.

tips tools and techniques to help recognise common mistakes and become a purposeful listner

The Interviewer's Pocketbook has had a major overhaul in this new third edition and now focuses exclusively on the recruitment interview. The opening chapters look in detail at the necessary skills for conducting an interview: questioning techniques, listening skills and interpretation of body language. Types of question are explored, with ways in which to use them, as well as questions to avoid asking, while a helpful example interview shows the techniques in action. Later chapters cover preparing for and conducting the interview, including looking at job descriptions and specifications, preparing evidence questions, and evaluation of candidates.

Dyscalculia is a specific learning difficulty that affects a person’s mathematical ability. It is estimated that around 6% of the population have dyscalculia, so in a typical classroom there is likely to be at least one dyscalculic learner. Research is ongoing, but we know that dyscalculia is a much deeper-rooted problem than just ‘being bad at maths’. This Pocketbook looks at the difficulties faced by pupils with dyscalculia and explores the support strategies that work. The author begins by summarising and explaining what we currently know about dyscalculia. Key indicators are described, along with various ways of screening and assessing to identify students with this SpLD. There’s a helpful chapter on ‘maths anxiety’ and a central practical section on teaching strategies that will help learners to work around the obstacles dyscalculia presents. Details of the three components of a mathematical idea and the six levels of learning - intuitive, concrete, pictorial, abstract, application and communication - provide good underpinning structure. Games that help develop number sense and the ten most effective classroom approaches are also covered. A final resource section and maths glossary complete the picture. As with all books in the Teachers’ Pocketbooks series, this is a practical, ‘how to’ guide, throughout which cartoons, diagrams and visual prompts support the text.

Key techniques to help maximise the effectiveness of your next sales meeting. The Sales Excellence Pocketbook explains how to make the right initial impression, how to discover customer needs, how to present the best possible case and, crucially, how to close successfully. Also gives tips and techniques on how to prepare for the sales meeting and how to follow-up effectively. The Journal of International Selling and Sales Management said of the book: 'A very practical guide to adapting the sales approach to specific customer needs. This Pocketbook could be regularly used with advantage by anyone engaged in selling'.