Achieving excellence in the fast changing global scenario of business and world economic structure demands deeper insight into the quality management practices. To survive in this competitive and challenging global business arena one needs to adopt quality management strategies that incorporate the best global practices. An attempt has been made in the present cook to focus on quality aspects and solutions that can enhance global business excellence.

An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.

This book is the outcome of the efforts of many professionals working both in academia and industry who have contributed to the proceedings of the International Conference on Quality Management Practices for Organizational Excellence . Organizational Excellence is a final product composed of two basic elements alloyed prudently by the members/stakeholders of an organization. These two basic elements are Strategy and Culture . When we talk of quality management practices, we have to pursue quality as a strategy and also quality as a culture . Quality as strategy is a conscious and deliberate search for a plan of action that will develop an organization's distinctive competence and compound it. Quality as culture is the amalgamation of behavior patterns of all the stakeholders in terms of beliefs, values, attitudes etc. In other words, quality management is the epicenter of the competitive organizations of the future in which strategy is the scientific pursuits and culture is the artistic artifacts. Numerous authors have put forth their logical thoughts, have articulated their concepts and have validated their hypothesis relating to quality management. The papers, which have found place in this book aim at creating values of quality management practices.

This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

This book is for directors, consultants, practitioners, and professionals aspiring to effectively manage operations, but is targeted at applying innovation to the management of operations, including supply chains. It is appropriate for those establishing a career in innovation and operations management. This book will: Equip readers with understanding of the nature of innovation, operations management concepts, business models, methods and tools; Explore best practices and most commonly used operations and innovation business models, methods, and tools used by successful organisations; Consider particular operational issues directly impact the competitiveness of organisations

Nowadays, a considerable number of organizations are practicing green management from a global perspective. Many companies have now realized that there is a need to adapt to formal environmental practices and comply with international environmental standards due to growing global environmental concerns. This book organizes the concepts, processes, requirements and challenges related to quality management practices in a pragmatic approach to trigger the interests and readership of academicians and researchers. This study critically discusses quality management practices considering quality assurance, continuous process improvement, human resources management, benchmarking, management leadership, information and analysis and service design. If there is an increase in the global demand for sustainable products, then there could be a need for continuity in the capacity of the local and multinational companies to get certified. Therefore, this book considers quality management practices and ISO quality standards. This book reports the current trends of ISO 9001 and ISO 14001 adoption in the Malaysian food and beverage industry. Pushing Malaysia towards the adoption of advanced quality practices has called for the critical analysis of quality management practices in the industries from a perspective of sustainability. Sustainability practices in manufacturing industries will both prevent internal economic and environmental damages and boost the economy by attracting international companies seeking investment related to the three bottom-line sustainability. This book also highlights the link between quality management practices and sustainability. In furtherance, quality management practices as antecedents of excellence are discussed and how excellence models in the manufacturing industry are important. This book highlights models such as European Foundation Excellence Model (EFQM) (1991), the Model of Peters and Waterman (1982), the Japanese Deming Award Model (1951), the Model of Malcolm Baldrige (1987), Leadership Excellence of Kanji, China Performance Excellence Model, and Malaysian Total Performance Excellence Model. This is good news for the future of quality professions and their alignments. Therefore, this book tightens the gap between academics and practitioners by providing solid insights into the relevant subjects and hopefully contributing to the knowledge of organizational excellence and quality managers who are leading 21st-century organizations and require excellence models for sustainability.

Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.