The ISO 9000 family of quality standards has been adopted world-wide as a framework for building better relationships between suppliers and customers. Originally a manufacturing-industry concern, quality is now acknowledged to be a key issue for the construction sector whose clients increasingly demand quality certification. This book explains the concepts and practice of quality assurance and management in construction. Clearly written and well illustrated, with plenty of sample quality system documents and other pro-forma, this book will make the daunting task of developing, implementing and managing a quality system a great deal easier for contractors. This is practical guide for building and construction contractors and sub-contractors, project managers and other construction professionals. Also for undergraduate and postgraduate students of building, construction management and project management.

The quality of a product or service is a measure of its ability to satisfy customer requirements. This satisfaction can be assured by the operation of a quality system which will ensure that specified requirements are met consistently and economically. The Management of Quality in Construction provides the reader with a knowledge of the principles of quality management and an understanding of how they may successfully be applied in the particular circumstances of the construction industry. The areas covered range from an historical review of traditional methods of assuring quality in the industry and how contractual arrangements have evolved, to an interpretation of quality system standards in the context of construction. Examples are given which highlight specific areas, and specialist chapters on organization structures and the techniques of quality auditing are included.

Since the first edition of this book was published, most developments in welding construction have been within the quality assurance element of the process rather than in welding technology itself. The continuous pressures from worldwide clients seeking better reliability from welded structures has focused much attention on to quality. The quality characteristic has a significant effect on safety and economy, and the never ending attention to cost effectiveness requires continuous attention to quality control and quality assurance. New materials, faster welding methods and the needs of economic design mean that such objectives must be carefully studied during the planning and execution of welded work. Quality Assurance in Welded Construction covers the essential aspects of the area, and is suitable for civil and structural engineering designers, welding engineers, manufacturing managers, inspectors and QA personnal. Included in the book are features and illustrations relating to defects in welded construction, a summary of essential data, and a substantial amount of information to assistin the task of getting welded structures right first time.

Primarily for the three parties named in the subtitle, this manual offers information and recommendations on principles and procedures that have been shown effective in enhancing the quality of construction projects the projects themselves not the finished product. Among other aspects, it discusses

Starting with the receipt of materials and continuing all the way through to the final completion of the construction phase, Concrete and Steel Construction: Quality Control and Assurance examines all the quality control and assurance methods involving reinforced concrete and steel structures. This book explores the proper ways to achieve high-qual

Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches. This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice. The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include: business objectives – the stakeholder satisfaction methodology organisational culture and Health and Safety quality philosophy evaluation of organisational performance continuous quality improvement and development of a learning organisation. New chapters consider the influence of Building Information Modelling (BIM) on quality management. The text should be of interest to construction industry senior managers, practicing professionals and academics. It is also an essential resource for undergraduate and postgraduate students of construction management, project management and business management courses.

Amongst the many topics it covers are: a step-by-step approach to creating a quality management system that is right for your company; how to include all your stakeholders in the quality process; how to identify and map your key processes; how to use your system to help market your business and stay competitive; how to monitor and improve ongoing business performance. The book is part of the Leading Construction Series, co-published by Gower and CITB-ConstructionSkills. The Leading Construction Series is part of a CITB-ConstructionSkills initiative to develop management skills within the industry. The books in this series are designed to be essentially practical, with a firm grounding in the construction industry.