Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch--and re-launch--of his own consulting practice. Quality and Me is an intimate, informative portrait of the man who changed the way quality management is practiced today.

'I always keep a copy of Art & Fear on my bookshelf' JAMES CLEAR, author of the #1 best-seller Atomic Habits 'A book for anyone and everyone who wants to face their fears and get to work' DEBBIE MILLMAN, author and host of the podcast Design Matters 'A timeless cult classic ... I've stolen tons of inspiration from this book over the years and so will you' AUSTIN KLEON, NYTimes bestselling author of Steal Like an Artist 'The ultimate pep talk for artists. ... An invaluable guide for living a creative, collaborative life.' WENDY MACNAUGHTON, illustrator Art & Fear is about the way art gets made, the reasons it often doesn't get made, and the nature of the difficulties that cause so many artists to give up along the way. Drawing on the authors' own experiences as two working artists, the book delves into the internal and external challenges to making art in the real world, and shows how they can be overcome every day. First published in 1994, Art & Fear quickly became an underground classic, and word-of-mouth has placed it among the best-selling books on artmaking and creativity. Written by artists for artists, it offers generous and wise insight into what it feels like to sit down at your easel or keyboard, in your studio or performance space, trying to do the work you need to do. Every artist, whether a beginner or a prizewinner, a student or a teacher, faces the same fears - and this book illuminates the way through them.

Colourful and cleverly written, this is a story that children will love to memorise and recite. Sure to delight both parents and children. From the beetle to the general and the animals and people in between, every creature stakes a claim on the land ... from the cities to the islands, to every rock, nook and cranny ... But where can this lead? What will be left? Beautifully illustrated. A delight to read aloud!

Peter Drucker's lively and thoughtful memoirs are now available in paperback with a new introduction by the author. He writes with wit and spirit about people he has encountered in a long and varied life, including Sigmund Freud, Henry Luce, Alfred Sloan, John L. Lewis, and Marshall McLuhan. After beginning with his childhood in Vienna during and after World War I, Drucker moves on to Europe in the 1920s and early 1930s, describing the imminent doom posed by Hitler and the Nazis. He then goes on to describe London during the 1930s, America during the New Deal era, the World War II years, and beyond. According to John Brooks of The New York Times Book Review, "Peter Drucker is at a corner cafe, delightfully regaling anyone who will listen with tales of what must be one of the more varied—and for a practitioner of such a narrow skill as that of management counseling, astonishing—of contemporary professional lives." Dorothy Rabinowitz of the Washington Post writes, "The famous are here as well as the infamous.... All are the beneficiaries, for better or for worse, of Drucker's unerring eye for psychological detail, his remorseless curiosity, and his imaginative sympathy.... Drucker's book appears in a stroke to have restored the art of the memoir and of the essay." Adventures of a Bystander reflects Drucker's vitality, infinite curiosity, and interest in people, ideas, and the forces behind them. His book is a personal and informal account of the rich life of an independent man of letters, a life that spans eight decades and two continents. It will be of interest to scholars and professionals in the business world, historians, sociologists, and admirers of Peter Drucker.

Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication.

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

My life as a Kane was lit in the Indigos, Aquamarines and Magentas of a home built on quiet faith and prayer. But Johnny changed all that. Where I had stood transfixed by the gloss on the surface of living, he called me forward from the pages of the books, away from the blinders that faith can surreptitiously place upon your eyes and out into a world populated by those who live their lives in the shadow of necessary fictions.