This book is a joint effort of researchers who have been involved in research-projects and programmes that have been trying to chart and reflect upon the implications of Information and Communication Technologies (ICTs) for Public Administration (Tilburg/Rotterdam, Kassel, Irvine, Nottingham/Glasgow). Since the fifties, computers had largely facilitated and the transformation of the minimal 'Night-Watch-state' into the modern 'Welfare-state', through their contribution to their effectivity, productivity and efficiency. In most Handbooks of Public Administration, computers are seen as neutral instruments and, most of the time, the role of computer technologies in the transformation of public administration is completely neglected. This 'deafening silence' is a great contrast with the way ICT's are actually changing public administration. The faster the developments in a field of study are, the more difficult it is to let the theories, related to that field of study, mature. In such circumstances, most statements will remain provisial and context-dependent. 25 years of research in Irvine (California) and Kassel (Germany) and more than 10 years of research in Tilburg/Rotterdam (The Netherlands) and about seven years of research in Glasgow/Nottingham (the United Kingdom) nonetheless enables the presentation of a modest image of public administration as it is entering the information age. Researchers in each of these groups have, nevertheless, not stopped trying to phrase theories about the implications of informatization for public administration with a more or less larges scope, that are robust in different contexts and over longer periods of time. These results and theories, covering a broad set of elements of the body of knowledge of public administration, are presented in this volume. As the authors try to demonstrate in this book, informatization developments in public administration do not only challenge the existing body of knowledge of the public administration discipline, but they are also opening up new perspectives and paradigms for the study of public administration.

New information and communication technologies have drastically changed public management. Public managers are increasingly dependent on information gathered form complex systems and they need to be able to put in place sound IT and communication structures. This accessible text, aimed specifically at those studying and working in public management, offers readers a comprehensive understanding of ICTs and their implications for public management. It provides aspiring and current public managers a framework for the development of strategic public information management across the full range of public organizations. Written by leading experts in this area, Public Management in an Information Age offers: - A thorough grounding in the latest research - Examples of issues and practices from different contexts and types of organizations around the world - A range of tools and techniques to help readers analyse concrete situations and develop appropriate solutions - Summary boxes on key ICTs in non-technical language This is the ideal text for students on Master of Public Administration, Master of Public Management and Master of Public Policy programmes.

Using conversations, cases and original sources, this work engages with the key themes and problems of public management.

"Smarter Government: Governing for Results in the Information Age is about a more effective way to lead that is emerging, enabled by the Information Age. It provides real solutions to real problems using GIS technology and helps develop a management strategy using data that will profoundly change an organization, as successfully implemented by Gov. Martin O'Malley in the state of Maryland"--

Will information technology help reinvent government? It might, but only if it is correctly managed. This book provides a new model for management of information age reform, based on international case-studies drawn from the US, UK, mainland Europe, and developing countries. It offers practical guidance and analytical insights and will be of value to practitioners, students, educators and researchers in both public administration and information systems.

"The information age has become a reality, and has brought with it many implications for public administration. New ICT's offer new opportunities for government and governing, but at the same time they pose challenges in some key areas of public administration, like trust, or the idea of checks and balances. This book is an examination of the developments and effects of ICT in public administration over the last 10 to 15 years. It represents a re-visiting of the 1998 IOS Press publication 'Public Administration in an Information Age: A Handbook'. As a point of departure, the authors of this new book have chosen the speed of the succession of theoretical approaches, represented by the 'phase of theories' which has appeared since 1998. This approach, which reflects that of the 1998 handbook, avoids the impression of technological determinism and provides an opportunity to focus on the phases of theory and technological developments. The book is divided into five sections. The first section examines key issues, and the second focuses on aspects of democracy. In the third section, the focus shifts towards structural conditions; the conditions that public administration has to meet in order to maintain its effectiveness and its legitimacy in the information age. Section four addresses some objects of implementation, like IT-inspired redesign, HRM and the phenomenon of Street Level Bureaucrats. Finally, the last section offers some concluding thoughts."--Publisher's website.

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.