The research explores how the after-sales service process and quality impact customer retention in the luxury car industry, emphasizing the roles of trust and commitment. It investigates the relationship between customer care processes, customer relationship management (CRM), and customer retention, particularly in authorized car workshop.

Raised to rule, despite not having the abilities her ancestors did, Aurora becomes betrothed to a prince who possesses the magic needed to keep the kingdom safe.

The New York Times bestseller and basis for the Tony-winning hit musical, soon to be a major motion picture starring Cynthia Erivo and Ariana Grande With millions of copies in print around the world, Gregory Maguire’s Wicked is established not only as a commentary on our time but as a novel to revisit for years to come. Wicked relishes the inspired inventions of L. Frank Baum’s 1900 novel, The Wonderful Wizard of Oz, while playing sleight of hand with our collective memories of the 1939 MGM film starring Margaret Hamilton (and Judy Garland). In this fast-paced, fantastically real, and supremely entertaining novel, Maguire has populated the largely unknown world of Oz with the power of his own imagination. Years before Dorothy and her dog crash-land, another little girl makes her presence known in Oz. This girl, Elphaba, is born with emerald-green skin—no easy burden in a land as mean and poor as Oz, where superstition and magic are not strong enough to explain or overcome the natural disasters of flood and famine. Still, Elphaba is smart, and by the time she enters Shiz University, she becomes a member of a charmed circle of Oz’s most promising young citizens. But Elphaba’s Oz is no utopia. The Wizard’s secret police are everywhere. Animals—those creatures with voices, souls, and minds—are threatened with exile. Young Elphaba, green and wild and misunderstood, is determined to protect the Animals—even if it means combating the mysterious Wizard, even if it means risking her single chance at romance. Ever wiser in guilt and sorrow, she can find herself grateful when the world declares her a witch. And she can even make herself glad for that young girl from Kansas. Recognized as an iconoclastic tour de force on its initial publication, the novel has inspired the blockbuster musical of the same name—one of the longest-running plays in Broadway history. Popular, indeed. But while the novel’s distant cousins hail from the traditions of magical realism, mythopoeic fantasy, and sprawling nineteenth-century sagas of moral urgency, Maguire’s Wicked is as unique as its green-skinned witch.

Readins in high & low

The #1 New York Times bestselling author of The Party Crasher and Love Your Life returns with her trademark blend of sparkling wit and playful romance in this page-turning story of a wedding to remember—and a honeymoon to forget. “Sophie Kinsella keeps her finger on the cultural pulse, while leaving me giddy with laughter.”—Jojo Moyes, author of The Giver of Stars and The Last Letter from Your Lover Lottie just knows that her boyfriend is going to propose, but then his big question involves a trip abroad—not a trip down the aisle. Completely crushed, Lottie reconnects with an old flame, and they decide to take drastic action. No dates, no moving in together, they’ll just get married . . . right now. Her sister, Fliss, thinks Lottie is making a terrible mistake, and will do anything to stop her. But Lottie is determined to say “I do,” for better, or for worse. Praise for Wedding Night “[A] fun novel that’s as light and bubbly as a glass of wedding champagne.”—USA Today “Filled with laugh-out-loud moments, this is Sophie Kinsella at her wittiest. . . . An engrossing novel.”—Bookreporter “You won’t be able to stop reading. . . . The narrative gallops along with humorous scenes and great one-liners.”—The Daily Mail “A fast-paced, hilarious comedy [with] a charming cast of characters.”—Kirkus Reviews

Do you sometimes feel lost when you read the Book of Revelation? Do the images and actions seem bewildering and the meaning confusing? Opening the Seven Seals combines outstanding LDS and biblical scholarship. Richard D. Draper, a popular Education Week speaker, discusses the themes of Revelation, examining the book section by section. Some questions he addresses include: ? What is apocalyptic literature? ? What do the various beasts represent? ? What is the significance of numbers and their use? ? What are the differences and purposes of the seven seals, seven trumpets, and seven bowls? ? How does the book testify of Jesus Christ and warn of Satan? ? What does the book say about the last days, the Millennium, and the final judgment? Opening the Seven Seals will help the reader find the fulfillment of this promise: "Blessed is he that readeth, and they that hear the words of this prophecy, and keep those things which are written therein: for the time is at hand" (Rev. 1:3).

The Culture of My Stuff is a collection of sonnets, prose, and political nonsense rhymes. Light-footed and light-fingered, the poems piece the stuff of their culture into surreal polemic and elegy, compressing and exploding their 'various vocabularies.' Brexit, Trump, Northern Ireland, Komodo dragons, the male gaze, Leonard Cohen, lapsed Protestantism, David Bowie, horror cinema, and typos are considered from a distance that's swiftly diminished by complicity, sorrow, and self-critique. Unable to transcend the consumerist violence of the world they confront and embrace, the poems nonetheless strive for emotional accuracy and lyric depth, giving form to a voice that revels in contradiction, excess, mischief, and music.