Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers' understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. The "Learn, Practice, Assess" Case Approach offers patient case activities at the end of each chapter designed to help readers strengthen communication skills through repetition and application of the material presented. Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.

Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.

This book is a printed edition of the Special Issue "Communication in Pharmacy Practice" that was published in Pharmacy

Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.

Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Newly focused on the practical communications skills student pharmacists need for effective practice, this updated Seventh Edition—now in full color— reflects new ACPE standards, including up-to-date coverage of the PPCP model, co-curricular experiences, interprofessional interaction and collaboration, and professional development. Practical, easy-to-use, and packed with relevant case studies and coverage of the latest advances in the field, this edition is ideal for the foundational course and pre-experiential training.

Navigate 2 Advantage Access For Patient Communication For Pharmacy Professionals: Case-Study Approach For Theory And Practice Is A Digital-Only Access Code That Unlocks A Comprehensive And Interactive Ebook, Student Practice Activities And Assessments, A Full Suite Of Instructor Resources, And Learning Analytics Reporting Tools. Patient Communication For Pharmacy Professionals: Case-Study Approach For Theory And Practice, Uses The Case Studies Approach To Develop Readers’ Understanding Of The Unique Communication Dynamics Between Pharmacists And Patients And To Assist Them In Acquiring The Communication Skills Needed For Providing Optimal Patient Care. The Integration Of Communication Theories/Models And The Focus On Skills Acquisition Will Make This A Practical Guide For Using Communication Strategies To Promote Best Patient Outcomes. Using A Case Studies Approach, This Text Can Offer Unique Focus On Skills Acquisition, And The Practicality Of Real-Life Case Studies On Pharmacist-Patient Communication. Incorporates Current Theory On Patient-Provider Communication, Including Behavioral Change Theories, Focus On Skill Acquisition, Case Studies Developed From Interview Data With Pharmacists Who Currently Practice In The Field, And Address Issues Relevant To Pharmacist-Patient Communication And Relationship Building (Health Literacy, Culturally Competent Care, Patient Compliance, Conflict/Emotionally Charged Conversations, Etc.)

Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings. Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as: Basic speaking and listening skills Responsible assertive communication skills Counseling skills Interprofessional problem-solving skills Conflict management skills Collaborative communication skills Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.