An examination of why paper continues to fill our offices and a proposal for better coordination of the paper and digital worlds. Over the past thirty years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer's documents, has increased the amount of printing done. The use of e-mail in an organization causes an average 40 percent increase in paper consumption. In The Myth of the Paperless Office, Abigail Sellen and Richard Harper use the study of paper as a way to understand the work that people do and the reasons they do it the way they do. Using the tools of ethnography and cognitive psychology, they look at paper use from the level of the individual up to that of organizational culture. Central to Sellen and Harper's investigation is the concept of "affordances"—the activities that an object allows, or affords. The physical properties of paper (its being thin, light, porous, opaque, and flexible) afford the human actions of grasping, carrying, folding, writing, and so on. The concept of affordance allows them to compare the affordances of paper with those of existing digital devices. They can then ask what kinds of devices or systems would make new kinds of activities possible or better support current activities. The authors argue that paper will continue to play an important role in office life. Rather than pursue the ideal of the paperless office, we should work toward a future in which paper and electronic document tools work in concert and organizational processes make optimal use of both.

Is the paperless society really possible? What is the future of paper in the Digital Age? Based on extensive statistics and six separate surveys, Paper to Digital explores the evolution and changing characteristics of documents in the Information Age. Resultant implications are studied through the examination of emerging issues in the digital environment. This timely book represents a useful and scholarly exploration of a major concern in our society.

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of

Today, many companies are flourishing by delivering high-quality products while pursuing policies that leave the world a cleaner, better place. Those policies can help retain customers, energize employees, and serve as brand-building tools. This book shows managers practical steps to make their companies environmentally responsible while staying profitable and efficient. Environmentalist and businesswoman Kim Carlson shows managers how to green company operations by moving to a paperless office, recycling at work, setting up employee carpools, developing eco-friendly packaging, using green building products, and more. She explains in detail topics ranging from green marketing to setting up a carbon footprint assessment for the company. With this book at their side, managers can turn green into profits.

Explains the four dimensions of effective leadership for leaders in the public sphere There is a wealth of advice available for corporate leaders, but little in the way of leadership guidance for those in government agencies. Leading Forward fills that gap by providing a development framework and assessment tool based on the four dimensions of effective leadership—empowerment, fairness, leaders, and supervisors. These four dimensions are critical competencies that leaders must develop in order to succeed now and in the future. Based on years of working with agency leaders at all levels of government and the latest assessment data from the Office of Personnel Management, this practical resource includes a review of the current core leadership competencies and a detailed look at the gaps between actual and expected execution. Offers unique and uncommon leadership guidance for those in the public sector Includes examples, exercises, techniques, and case studies, as well as interviews with past and current leaders Ideal for government agency executives and students in leadership and professional development programs Leading effectively in a government agency is different than leading in the private sphere. Leading Forward offers a practical and effective framework for developing great leaders for the public good.

“This book will challenge you to rethink what it takes to make remote work work—not just for companies, but for people.” —Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife The future isn’t about where we will work, but how. For years we have struggled to balance work and life, with most of us feeling overwhelmed and burned out because our relationship to work is broken. This “isn't just a book about remote work. It's a book that helps us imagine a future where our lives—at the office and home—are happier, more productive, and genuinely meaningful” (Charles Duhigg, best-selling author of The Power of Habit). Out of Office is a book for every office worker – from employees to managers – currently facing the decision about whether, and how, to return to the office. The past two years have shown us that there may be a new path forward, one that doesn’t involve hellish daily commutes and the demands of jam-packed work schedules that no longer make sense. But how can we realize that future in a way that benefits workers and companies alike? Based on groundbreaking reporting and interviews with workers and managers around the world, Out of Office illuminates the key values and questions that should be driving this conversation: trust, fairness, flexibility, inclusive workplaces, equity, and work-life balance. Above all, they argue that companies need to listen to their employees – and that this will promote, rather than impede, productivity and profitability. As a society, we have talked for decades about flexible work arrangements; this book makes clear that we are at an inflection point where this is actually possible for many employees and their companies. Out of Office is about so much more than zoom meetings and hybrid schedules: it aims to reshape our entire relationship to the office.