Featuring long-awaited selections from Robert M. Pirsig's unpublished writings, from before and after Zen and the Art of Motorcycle Maintenance, an original collection illuminating the central theme of Pirsig's thought: “Quality” “The ultimate goal in the pursuit of excellence is enlightenment." —Robert M. Pirsig, 1962 More than a decade before the release of the book that would make him famous, Robert M. Pirsig had already caught hold of the central theme that would animate Zen and the Art of Motorcycle Maintenance: “Quality,” a concept loosely likened to “excellence,” “rightness,” or “fitness” that Pirsig saw as kindred to the Buddhist ideas of “dharma” or the “Tao.” As he later wrote in Zen, “Quality is the Buddha.” Though he was revered by fans who considered him a guru, the famously private Pirsig published only two books and consented to few interviews and almost no public appearances in later decades. Yet he wrote and thought almost continually, refining his “Metaphysics of Quality” until his death in 2017. Now, for the first time, readers will be granted access to five decades of Pirsig’s personal writings in this posthumous collection that illuminates the evolution of his thinking to an unprecedented degree. Skillfully edited and introduced by Wendy K. Pirsig, Robert’s wife of four decades, the collection includes previously unpublished texts, speeches, letters, interviews, and private notes, as well as key excerpts from Zen and the Art of the Motorcycle Maintenance and his second book, Lila. Since its publication in 1974, Zen and the Art of Motorcycle Maintenance has established itself as a modern classic of popular philosophy; selling millions of copies and inspiring a generation, while serving as a perennial touchstone for the generations that follow. On Quality is a remarkable contribution to our understanding of one of the most influential thinkers and writers of our time.

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

An acclaimed art historian explains how to identify excellence in art In this book, Jakob Rosenberg takes up the timeless problem of how to make a valid judgment about artistic quality. In his search for criteria of excellence in art, Rosenberg examines both the achievements and failures of other critics from the Renaissance to modern times, including Giorgio Vasari, Roger de Piles, Sir Joshua Reynolds, Théophile Thoré, and Roger Fry. Drawing vital lessons from these critics’ writings, Rosenberg charts an effective approach to the challenges of judging quality in works of art by analyzing master drawings from the fifteenth to twentieth centuries and comparing them with examples of followers or minor contemporaries. The result is a set of practical criteria that are applicable across diverse periods and styles. Brimming with insights from a legendary art critic and historian, On Quality in Art sheds invaluable light on drawings by artists ranging from Dürer, Raphael, Leonardo, Rubens, Rembrandt, Watteau, Degas, and van Gogh to Matisse, Picasso, and Marin.

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, setting, and reaching goals in Juran's Quality Road Map. New emphasis is placed on setting goals, planning in "multifunctional" processes, establishing data bases, motivating managers and introducing quality planning into organizations. 30 line drawings.

Over the past decade, increasing competition has created immense opportunities for businesses globally. As such, it important to research new methods and systems for creating optimal business cultures. Cases on Quality Initiatives for Organizational Longevity is a scholarly publication that examines cases on practices in organizations and how they have facilitated transformation over the years. Featuring coverage on a broad range of topics such as customer loyalty, benchmarking, and employee training, this book is geared toward business owners, managers, entrepreneurs, professionals, researchers, and students seeking current and relevant research on contemporary cases in the field of business quality management.