As humans, we tend to be on the lookout for shortcuts or quick fixes to our problems. Everyone who loses their voice goes on a mad dash to find the cure, the quick fix, the solution that will allow them to get back to life as usual because nobody has time to go on vocal rest.This book is NOT about how to CURE voice loss and vocal fatigue, it's about preventing voice loss and vocal fatigue from happening. There are no quick fixes for vocal damage. This is why I'm so hardcore about singers knowing how to prevent it in the first place. This book is for you if:?Vocal fatigue or voice loss prevents you from experiencing the life you desire?You feel tired after using your voice for an extended period of time?You feel tired after using your voice with more volume than is typical?Voice loss is more normal to you than a healthy voice?You have never experienced any signs of vocal fatigue or voice loss and you want to keep it that wayTo prevent voice loss FOR GOOD, you'll learn my three-step system that must be mastered to achieve lasting results. Individually, these three steps are excellent components of singing, but voice loss prevention will not be possible to achieve without a mastery of all three steps working together. Also, the same three steps you master for your singing are required for your speaking voice too, or you'll still be susceptible to voice loss. Whether you sing, act, speak, or coach people who do these things, after reading this book, you may find you want more custom help implementing what you've learned, and I'd love to coach you. The best place to start is www.getmypowerup.com. Once you implement what you've read in this book, voice loss will no longer be a struggle for you. You'll have uncovered THE SECRET.

A WALL STREET JOURNAL BESTSELLER If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come. Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one. In Never Lose an Employee Again, Coleman offers a step-by-step playbook for creating a retention plan with long-term success. With more than fifty proven case studies from organizations on seven continents, Coleman details how you can forge a relationship with your people during each of the eight phases of the employee journey. For each phase, Coleman walks you through the six forms of communication integral to success (in-person, email, phone, mail, video, and even gifts) so you can better connect with your team. You’ll learn how to: • write job descriptions that attract the right candidates (and plenty of them); • counter the “hire’s remorse” that every employee feels (yet few businesses ever address); • welcome someone on their first day in a way that will leave them talking about it years later; • acclimate your people to get them up and running faster and more effectively; • re-engage your existing employees to turn them into raving fans; … and much more. Never Lose an Employee Again will reshape the way you think about recruiting, hiring, onboarding, and retaining quality team members–whether you are an owner looking to hire your first few employees, an organization hoping to redefine an industry, or an enterprise that needs to keep growing on a global scale.

"Long ago, at many times and in many ways, God spoke to us by the prophets, but in these last days He has spoken to us by His Son." With these words, the writer of Hebrews draws us into one of the most profound and astonishing books in all of Holy Scripture. Angels, devils, signs and wonders, solemn warnings, the bodies of the defiant fallen in the wilderness, a Sabbath-rest for the people of God, a new high priest arising after the order of Melchizedek, the two unchangeable things by which God swears His faithfulness to us, the fulfillment of the pattern shown to Moses on Mount Sinai, a new Covenant written on our hearts, a new and living Way that fulfills the shadow of the Law, the dazzling array of those who by faith have conquered, our slow but sure approach to Mount Zion and the City of the consuming fire of the Living God; and, lifted high above all of these, the person and work of Jesus Christ, Who is the same yesterday, today and forever. The Most Holy Place is a daily prayer meditation and OT/NT Biblical synthesis based on the book of Hebrews, verse by verse, Monday through Saturday for fifty-two weeks. It is intended to be an aid to consistent and continuing reflection on the finished work of Jesus applied by the Holy Spirit in your life. May the Lord through this book continue to equip you with everything good that you may do His will, working in us that which is pleasing in His sight, through Jesus Christ, to Whom be glory forever and ever. Amen. Jeremy D. Vogan Staunton, Virginia

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

In spite of the double burden of racial and gender discrimination, African-American women have developed a rich intellectual tradition that is not widely known. In Black Feminist Thought, Patricia Hill Collins explores the words and ideas of Black feminist intellectuals as well as those African-American women outside academe. She provides an interpretive framework for the work of such prominent Black feminist thinkers as Angela Davis, bell hooks, Alice Walker, and Audre Lorde. The result is a superbly crafted book that provides the first synthetic overview of Black feminist thought.

In the first major update to this classic book in many years, Collins traces the history and contours of Black women’s ideas and actions to argue that Black feminist thought is the discourse that fosters Black women’s survival, persistence, and success against the odds. Through meticulous research that synthesizes the important intellectual work done by Black women, Collins’s timely update demonstrates that Black women’s ideas and actions are not marginal concerns but rather are central to the future of social justice within democratic societies. The combination of the text’s classic arguments and a preface and epilogue written expressly for this edition speak to people who have long been working on social justice and to a new generation of readers who are encountering the ideas and actions of Black women for the first time. For this 30th year anniversary edition, Patricia Hill Collins examines how the ideas in this classic text speak to contemporary social issues and identifies the directions needed for the future of Black feminist thought.