A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry. Reveals how telecommunications companies can effectively enhance their relationships with customers Provides the groundwork for defining social network analysis Defines the tools that can be used to address social network problems A must-read for any professionals eager to distinguish their products in the marketplace, this book shows you how to get it done right, with social network analysis.

Michael Barr explores the complex and covert networks of power at work in one of the world's most prosperous countries - the city-state of Singapore. He argues that the contemporary networks of power are a deliberate project initiated and managed by Lee Kuan Yew - former prime minister and Singapore's 'founding father' - designed to empower himself and his family. Barr identifies the crucial institutions of power - including the country's sovereign wealth funds, and the government-linked companies - together with five critical features that form the key to understanding the nature of the networks. He provides an assessment of possible shifts of power within the elite in the wake of Lee Kuan Yew's son, Lee Hsien Loong, assuming power, and considers the possibility of a more fundamental democratic shift in Singapore's political system.

A revolutionary and timely reconsideration of everything we know about power. Celebrated UC Berkeley psychologist Dr. Dacher Keltner argues that compassion and selflessness enable us to have the most influence over others and the result is power as a force for good in the world. Power is ubiquitous—but totally misunderstood. Turning conventional wisdom on its head, Dr. Dacher Keltner presents the very idea of power in a whole new light, demonstrating not just how it is a force for good in the world, but how—via compassion and selflessness—it is attainable for each and every one of us. It is taken for granted that power corrupts. This is reinforced culturally by everything from Machiavelli to contemporary politics. But how do we get power? And how does it change our behavior? So often, in spite of our best intentions, we lose our hard-won power. Enduring power comes from empathy and giving. Above all, power is given to us by other people. This is what we all too often forget, and it is the crux of the power paradox: by misunderstanding the behaviors that helped us to gain power in the first place we set ourselves up to fall from power. We abuse and lose our power, at work, in our family life, with our friends, because we've never understood it correctly—until now. Power isn't the capacity to act in cruel and uncaring ways; it is the ability to do good for others, expressed in daily life, and in and of itself a good thing. Dr. Keltner lays out exactly—in twenty original "Power Principles"—how to retain power; why power can be a demonstrably good thing; when we are likely to abuse power; and the terrible consequences of letting those around us languish in powerlessness.

Networks are everywhere, and understanding how power and influence flow through them is vital for success in today's interconnected world. In this groundbreaking book, Schiffer and Waale introduce readers to the Net-Map tool and provide a step-by-step guide for using it to map out networks and identify key players. Packed with real-world examples and actionable insights, this book is a must-read for researchers, strategists, and anyone looking to gain a competitive edge. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

In today's complex work world, things no longer get done simply because someone issues an order and someone else follows it.Most of us work in socially intricate organizations where we need the help not only of subordinates but of colleagues, superiors, and outsiders to accomplish our goals. This often leaves us in a "power gap" because we must depend on people over whom we have little or no explicit control.This is a book about how to bridge that gap: how to exercise the power and influence you need to get things done through others when your responsibilities exceed your formal authority.Full of original ideas and expert insights about how organizations—and the people in them—function,Power and Influencegoes further, demonstrating that lower-level personnel also need strong leadership skills and interpersonal know-how to perform well.Kotter shows how you can develop sufficient resources of "unofficial" power and influence to achieve goals, steer clear of conflicts, foster creative team behavior, and gain the cooperation and support you need from subordinates, coworkers, superiors—even people outside your department or organization.He also shows how you can avoid the twin traps of naivete and cynicism when dealing with power relationships, and how to use your power without abusing it.Power and Influenceis essential for top managers who need to overcome the infighting, foot-dragging, and politicking that can destroy both morale and profits; for middle managers who don't want their careers sidetracked by unproductive power struggles; for professionals hindered by bureaucratic obstacles and deadline delays; and for staff workers who have to "manage the boss."This is not a book for those who want to "grab" power for their own ends. But if you'd like to create smooth, responsive working relationships and increase your personal effectiveness on the job, Kotter can show you how—and make the dynamics of power work for you instead of against you.

Do you want to make a difference in life? To have positive influence over other people? To create valuable personal, and strategic relationships through business networking? This powerful and easy-to-read book reveals the secret to building and using your personal influence to create success, to build a great reputation, to become a highly influential leader but also to give back, by helping others to succeed. Whether you're a new arrival in a strange city or you've been climbing the corporate ladder and haven't gotten where you want to go, The Power of Strategic Influence teaches you Game-Changing Success Factors that will transform your life. This book takes you step by step through the 6 Spheres of Strategic Influence Development, beginning with the most basic concept of accepting personal responsibility for yourself, all the way through the secrets of Influence Centered Business Networking and building profitable relationships. Tightly integrated within the strategic influence development spheres, you will learn the 10 Success Factors that can make you a highly influential leader. As a special bonus, the book includes valuable lessons on success and leadership from 12 nationally known CEOs/influencers. Imagine going from a follower to a leader! From living in the periphery to being a respected Center of Influence! With this book, it's powerful networking insights, and your hard work, it can happen for you. Packed with inspiring stories and down-to-earth advice, The Power of Strategic Influence is your indispensable guide to a better, happier, and more influential life.

Economists occupy leading positions in many different sectors including central and private banks, multinational corporations, the state and the media, as well as serving as policy consultants on everything from health to the environment and security. Power and Influence of Economists explores the interconnected relationship between power, knowledge and influence which has led economics to be both a source and beneficiary of widespread power and influence. The contributors to this book explore the complex and diverse methods and channels that economists have used to exert and expand their influence from different disciplinary and national perspectives. Four different analytical views on the role of power and economics are taken: first, the role of economic expert discourses as power devices for the formation of influential expertise; second, the logics and modalities of governmentality that produce power/knowledge apparatuses between science and society; third, economists as involved in networks between academia, politics and the media; and forth, economics considered as a social field, including questions of legitimacy and unequal relations between economists based on the detention of various capitals. The volume includes case studies on a variety of national configurations of economics, such as the US, Germany, Italy, Switzerland, Greece, Mexico and Brazil, as well as international spaces and organisations such as the IMF. This book provides innovative research perspectives for students and scholars of heterodox economics, cultural political economy, sociology of professions, network studies, and the social studies of power, discourse and knowledge. “The Open Access version of this book, available at https://www.taylorfrancis.com/books/oa-edit/10.4324/9780367817084, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.”