NEW RULES FOR CONNECTED LIFE, WORK AND PLAY - To text or not to text: That is the question. From smartphones to tablet PCs and social networks, technology has changed the shape of personal communications - now, there's finally a guide to modern manners to match. The first volume to define the new rules of engagement in the age of apps and mobile devices, Netiquette Essentials shows everyday users and working professionals how to more capably connect. Designed for all ages and experience levels, and divided into three core sections - work, life and kids - this training guide and workbook provides a complete guide to the proper use of blogs, cell phones, e-mail, instant messaging, location-based services and more. Today's leading online, high-tech and etiquette experts reveal answers to all your burning questions inside. Featured topics include: Email

This up-to-date book covers all aspects of Internet etiquette, including email, discussion forums, online auctions, instant messaging and much more. It explains modern topics such as blogs and wikis, and how netiquette applies to them. Although this book is suitable for beginners, even experts should find plenty to make them think. At once prescriptive and pragmatic, this book tells you in plain language how everyone would behave in a perfect world, giving you the knowledge to enable you to decide how you wish to present yourself online.

Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. This invaluable guide offers step-by-step pointers that readers can put into practice right away. The highlight of the book is a series of 10 model email templates, covering scenarios like requests for information, conveying bad news, complaints and sales prospecting. These are explained and analysed to show what makes them simple yet effective.

This book is a definitive guide to professional behavior whether you are eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time. It is all about how you present yourself. The book contains 101 critical tips for improving behavior in any business situation, all delivered in a quick, no-nonsense format. -- From back cover.

Internet Etiquette has all the tips, techniques, and tactics to make anyone a power user. Building the online community is at the core of each chapter. Rules: The rules were determined through a combination of keyword and Big Data research. Tips: Big Data was used to determine the most popular browser, search, VoIP, and web design tips. Fundamentals: The fundamentals provide key actions that build the online community. Features: Features of using the most popular software and sites in the fundamental categories of online communication come from Big Data research as well. Digital Citizenship is the concept that includes this exclusive information. Leadership is what it enables because making power use common use builds the community.

Today's society is fraught with peril for the unsuspecting - should you use your mobile on the train? Is it okay to strip off in the gym changing rooms? Kiss or shake? Since the wrong move can lose friends and destroy a professional image, here is a clear path through every social and professional minefield, which will not only keep you out of trouble but show you how to charm and dazzle your way through even the trickiest dinner party. NOT GOT MUCH TIME? One, five and ten-minute introductions to key principles to get you started. AUTHOR INSIGHTS Lots of instant help with common problems and quick tips for success, based on the author's many years of experience. TEST YOURSELF Tests in the book and online to keep track of your progress. EXTEND YOUR KNOWLEDGE Extra online articles at www.teachyourself.com to give you a richer understanding of charm and manners. FIVE THINGS TO REMEMBER Quick refreshers to help you remember the key facts. TRY THIS Innovative exercises illustrate what you've learnt and how to use it.