Net Gain
Title | Net Gain PDF eBook |
Author | John Hagel |
Publisher | Harvard Business Review Press |
Pages | 266 |
Release | 1997 |
Genre | Business & Economics |
ISBN | 9780875847597 |
The authors - on the cutting edge of the on-line economy as leaders of McKinsey & Company's multimedia practiceexplain why some ventures - like Apple's on-line service, e-World - failed and why the Walt Disney Company cannot afford not to organize an on-line community that targets children.
Political Parties and the Internet
Title | Political Parties and the Internet PDF eBook |
Author | R. K. Gibson |
Publisher | Routledge |
Pages | 265 |
Release | 2003-08-29 |
Genre | Computers |
ISBN | 113445791X |
Provides an assessment of how political parties are adapting to the rise of new ITCs, and what the consequences of that adaptation will be. Includes case studies of the US, UK, Australia, Korea, Mexico, France, Romania and the Mediterranean region.
A Safety Net That Works
Title | A Safety Net That Works PDF eBook |
Author | Robert Doar |
Publisher | Rowman & Littlefield |
Pages | 262 |
Release | 2017-02-13 |
Genre | Political Science |
ISBN | 0844750069 |
This is an edited volume reviewing the major means-tested social programs in the United States. Each author addresses a major program or area, reviewing each area’s successes and recommending how to address shortcomings through policy change. In general, our means-tested programs do many things well, but some adjustments to each could make the system much more effective. This book provides policymakers with a broad overview of the issues at hand in each program and how to address them.
Statistics of Income from Returns of Net Income
Title | Statistics of Income from Returns of Net Income PDF eBook |
Author | United States. Internal Revenue Service |
Publisher | |
Pages | 2272 |
Release | 1945 |
Genre | Income |
ISBN |
Nonresident Alien Income Under United States Revenue Act of 1921
Title | Nonresident Alien Income Under United States Revenue Act of 1921 PDF eBook |
Author | National City Company |
Publisher | |
Pages | 68 |
Release | 1922 |
Genre | Aliens |
ISBN |
Innovating Analytics
Title | Innovating Analytics PDF eBook |
Author | Larry Freed |
Publisher | John Wiley & Sons |
Pages | 290 |
Release | 2013-09-23 |
Genre | Business & Economics |
ISBN | 1118779487 |
How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels. More reliable and more useful data leads to better decisions and better results. Innovating Analytics is also about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of customer experience. This is a time of great change and great opportunity. The companies that use the right tools and make the right assessments of how to satisfy their customers will have the competitive advantage. Innovating Analytics introduces an index that measures a customer’s likelihood to recommend and the likelihood to detract. The current concept of the Net Promoter Score (NPS) that has been adopted by many companies during the last decade—is no longer accurate, precise or actionable. This new metric called the Word of Mouth Index (WoMI) has been tested on hundreds of companies and with over 1.5 million consumers over the last two years. Author Larry Freed details the improvement that WoMI provides within what he calls the Measurement Ecosystem. He then goes on to look at three other drivers of customer satisfaction along with word of mouth: customer acquisition, customer loyalty, and customer conversion.
Annual Report of the Trustees of the Public Library of the Cty of Boston
Title | Annual Report of the Trustees of the Public Library of the Cty of Boston PDF eBook |
Author | Trustees of the Public Library of the City of Boston |
Publisher | |
Pages | 254 |
Release | 1883 |
Genre | Libraries |
ISBN |