Most of us are under verbal attack everyday and often don't realize it. In "The Gentle Art of Verbal Self-Defense" you'll learn the skills you need to respond to all types of verbal attack

Offers advice on identifying the verbal bullies in one's life, determining the difference between abuse and "kidding around," turning negative comments to one's advantage, and delivering verbal defense appropriately and confidently

Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes. Verbal Judo offers a creative look at conflict that will help you defuse confrontations and generate cooperation from your spouse, your boss, and even your teenager. As the author says, "when you react, the event controls you. When you respond, you’re in control." This new edition features a fresh new cover and a foreword demonstrating the legacy of Verbal Judo founder and author George Thompson, as well as a never-before-published final chapter presenting Thompson’s "Five Universal Truths" of human interaction.

Now in its Fourth Edition, Mind-Lines is a practical book about how to use the Meta-Model for conversationally reframing and transforming meaning. Learn how to recognize and use neurolinguistic magic. Mind-Lines presents the Sleight of Mouth Patterns using the logical level system of Meta-States by rigorously reworking the old Sleight of Mouth patterns. With a model of levels it sorts out the structure of meaning and magic to bring order and understanding to using the magic of language for influence, persuasion, in selling, negotiating, etc. Learn how to language the magic of transformation that comes from meta-stating meaning itself. In other words, Meta-States show up linguistically as Mind-Lines. In this book, you will discover the magic of conversational reframing.

"ARE YOU TIRED OF PEOPLE TELLING YOU, 'YOU'RE BEING TOO SENSITIVE'?" This book will teach you 6 simple, straight-forward, easy-to-follow steps for dealing with real world bullies in the workplace so you can put an end to their abuse for good. It's inevitable that people are going to occasionally say or do things that leave you feeling embarrassed, angry, ashamed, confused or upset. This book contains all the tools and techniques you'll ever need to handle those situations efficiently and effectively. No more sitting around feeling frustrated, looking back on an experience, thinking, "What I should have said was...!" Whether it's your boss, supervisor, co-worker, colleague, client, customer or a member of your own staff, you now hold in your hands a proven system to handle any incident in an appropriate, professional manner - while keeping your integrity intact. "Acknowledging your right to mental and emotional safety will help set the limits on what you are and are not willing to put up with." "Real and tangible advice about communication - which provides empowerment, as opposed to [mere] counseling - which [only] facilitates the victim-mentality." Catherine Mattice, www.noworkplacebullies.com "Practical advice, guidelines and exercises for evaluating and dealing effectively with workplace bullies." Janet Attard, www.businessknowhow.com