Over the last decade Lean and Six Sigma methods and tools have helped organizations improve to historic productivity levels with the data driven, systematic elimination of waste and improvement of flow. Today many organizations have enjoyed the benefits of Lean and Six sigma initiatives, and are looking more to sustain the gains, and aggressively drive a systematic and on-going approach to improvement and problem solving. The concept of diminishing returns applies here, when in the early stages, organizations were able to find "low-hanging fruit" and to quickly make significant improvements. Now the easy work is done, and organizations need a simple yet systematic approach to continuing their continuous improvement efforts. Operations and supply chain leaders will benefit from this book by developing a clear understanding of why and how metric scorecards and dashboards can be used as a powerful data driven improvement tool. This book illustrates visual management, scorecards, and dashboards for a full range of organizations, and focuses on Operations and Supply Chain Management areas. By covering these tools in these environments in a story book format, organization leaders can begin to understand how these methods and tools can be applied in their organizations.

Supply Chain Strategy and Financial Metrics is a step-by-step guide to balancing the triangle of service, cost and cash which is the essence of supply chain management. Supply chains have become increasingly strategy-driven, and this Supply Chain Triangle approach puts the supply chain at the heart of the strategy discussion instead of seeing it as a result. Supply Chain Strategy and Financial Metrics fully reflects the 'inventory' or 'working capital' angle and examines the optimisation of the supply chain and Return on Capital Employed. Including case studies of Barco, Casio and a selection of food retail companies, this book covers building a strategy-driven KPI dashboard, target setting and financial benchmarking. Regular examples and diagrams illustrate how different types of strategies lead to different trade-offs in the Supply Chain Triangle. This ground-breaking text links supply chain, strategy and finance through financial metrics, therefore creating value for the shareholder. Online supporting resources include worksheets covering basic financial concepts such as cash flow and working capital, with example data sets and guidelines/exercises to make it interactive.

To successfully compete in today‘s global marketplace, organizations can and must do more to improve their internal operational efficiencies. Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains consolidates hundreds of tools and methods into 110 key concepts designed to translate thevoice o

Operational Excellence, Second Edition – Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools, methods, and concepts to provide process improvement experts a reference to improve their organization’s quality, productivity, and customer service operations. Its major topics include alignment of strategy to the design of supporting systems to meet customer expectations, manage capacity, and improve performance. It provides a concise and practical reference for operational excellence. Its fourteen chapters lead a reader through the latest tools, methods, and concepts currently used to capture "voice of" customers, partners, and other stakeholders, new strategies for the application of Lean, Six Sigma, as well as product and service design across diverse industries, including manufacturing to financial services. This book operates from three premises: Organizations can increase competitiveness in an era of globalization through the application of "voice-of" applications, Design Thinking, the integration of the Information Technology Ecosystem’s new tools and methods integrated with proven Lean and Six Sigma applications Operational performance correlates to an organization’s financial, operational, and resultant productivity, as well as with shareholder economic value add (EVA) metrics and can be measured and improved using the methods in this book Value-adding activities and disciplines discussed are global and applicable to every organization A PRACTICAL TOOL FOR REAL-WORLD APPLICATION New topics are introduced in the second edition. These include Design Thinking, the "voice-of" Information Technology Ecosystems, Big Data applications, and Robotic Process Automation. Key topics from the first edition remain. These include Design-for-Six-Sigma (DFSS), Lean and Six Sigma methods, productivity analysis, operational assessments, project management, and other supporting topics. Each chapter contains tools and methods that will help readers identify areas for operational improvements. It contains ~300 figures, tables, and checklists to help increase organizational productivity. Practical examples are integrated through the book.

This is the third edition of Asset Management Excellence: Optimizing Equipment Life-Cycle Decisions. This edition acknowledges and introduces the many changes to the Asset Management business while continuing to explain the supporting fundamentals. Since the second edition, there have been many influences of change in asset management, society’s expectations, and supporting technologies. In this edition, the contributors have revisited the content and have updated and added insights and information based on the emerging influences in thinking and the continued evolution of applied technologies since the prior editions. New in the Third Edition: Updates across each of the second edition chapters to align with today’s insights Updates on technologies now available to support Asset Management, including related software packaging, the Internet of Things (IoT), Machine Learning, and Artificial Intelligence Insights on how Information Technology can step up to help an asset-intensive organization compete, drive to operational excellence and automation A chapter on sustainability and the influence Asset Management may have on this higher-focus priority A chapter on change enablement as the process and technology changes impact the various stakeholders of asset-intensive organizations The fundamentals of Asset Management are essential as Asset-intensive organizations look to technologies to help them compete. AI is becoming pervasive but must be confirmed and aligned with the fundamentals. This edition will provoke thought as each organization determines its next steps toward its new challenges in Asset Management.

The Integrated Enterprise Excellence (IEE) system is a set of management techniques that innovatively builds on practices derived from the strengths of past systems--applying structured metrics and a no-nonsense roadmap to initiate process improvement and achieve predictable and sustainable bottom-line benefits.

Lean is a comprehensive, integral system consisting of four interdependent elements: leadership, culture, team, and practices and tools. This book examines these elements following a systematic, hierarchical orientation and explains their relevance for guiding lean initiatives. It begins with the identification and establishment of strategic goals, followed with strategy development, and lastly tactical choices. This model framework is cognizant of a firm's relative internal strengths and weaknesses as well as external opportunities and threats. Each of the four integral lean system elements is explored in depth. The model framework offers a path to develop lean leaders with practical, actionable ideas suited for applications in all industries. Throughout the book, the evolution of the current body of lean knowledge is examined as well as lean's complementary initiative, total quality management. A perspective which views lean as a customer-driven philosophy for organization-wide continuous improvement and waste elimination is maintained throughout the book. This second edition builds upon the first edition with additional lean content focused on technology, supply chain management, flexibility and agility constructs, and accounting.