Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.

Industrial Statistics with MINITAB demonstrates the use of MINITAB as a tool for performing statistical analysis in an industrial context. This book covers introductory industrial statistics, exploring the most commonly used techniques alongside those that serve to give an overview of more complex issues. A plethora of examples in MINITAB are featured along with case studies for each of the statistical techniques presented. Industrial Statistics with MINITAB: Provides comprehensive coverage of user-friendly practical guidance to the essential statistical methods applied in industry. Explores statistical techniques and how they can be used effectively with the help of MINITAB 16. Contains extensive illustrative examples and case studies throughout and assumes no previous statistical knowledge. Emphasises data graphics and visualization, and the most used industrial statistical tools, such as Statistical Process Control and Design of Experiments. Is supported by an accompanying website featuring case studies and the corresponding datasets. Six Sigma Green Belts and Black Belts will find explanations and examples of the most relevant techniques in DMAIC projects. The book can also be used as quick reference enabling the reader to be confident enough to explore other MINITAB capabilities.

Durante mas de dos decadas MSc Gustavo Rogelio Hernandez Moreno y MSc Ana Maria Godinez Gonzalez han ayudado a cientos de empresas y decenas de miles de personas al aplicar sus metodos unicos de implementacion de Manufactura Esbelta y Mejora Continua a nivel internacional y en las mas variadas organizaciones e instituciones. En este libro El Gran Libro de los Procesos Esbeltos han volcado una cantidad enorme de conocimientos y ejemplos de mas de 20 anos de experiencia que son 100% practicos y aplicables y ademas los podras utilizar independientemente del negocio, organizacion o posicion jerarquica en la que te encuentres. Como lector podras tener en un solo libro la mejor informacion al respecto de la Manufactura Esbelta y Mejora Continua. Este libro es una referencia obligada tanto para aquellos que estan iniciado o tienen su primer inquietud asi como para aquellos expertos que buscan perfeccionar y ampliar su contexto al respecto de la Manufactura Esbelta y Mejora Continua."

In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation copyrighted by Book News Inc., Portland, OR

For Introduction to Business courses. This best-selling text by Ricky Griffin and Ronald Ebert provides students with a comprehensive overview of all the important functions of business. Each edition has introduced cutting-edge firsts while ensuring the underlying principles that guided its creation, Doing the Basics Best, were retained. The seventh edition focuses on three simple rules- Learn, Evaluate, Apply. - NEW- Chapter 2: Understanding the Environments of Business - This new chapter puts business operations in contemporary context, explaining the idea of organizational boundaries and describing the ways in which elements from multiple environments cross those boundaries and shape organizational activities. This chapter sets the stage as an introduction to some of the most important topics covered in the rest of the book, for example: - The Economics Environment includes the role of aggregate output, standard of living, real growth rate; GDP per capita; real GDP; purchasing power parity; and the Consumer Price Index. - The Technology Environment includes special attention to new tools for competitiveness in both goods and services and business process technologies, plus e