Early intervention in a dispute, before the disagreement escalates, is often the most effective form of mediation. Consequently, the line manager or supervisor responsible for those individuals at loggerheads is frequently the best person to spot a growing problem and then to intervene. The Mediation Pocketbook will help such managers to understand what creates and sustains conflict and describes a step-by-step approach for dealing with it. The book sets out the skills that are required and what tools and techniques are available and how they can be deployed to achieve positive outcomes. The ideas and methods featured will also be helpful to HR specialists and those people with training in the subject, for when a problem demands formal mediation procedures. Individuals facing conflict and the need to persuade others to see their point of view will also benefit from the practical advice. Conflict in the workplace causes dissatisfaction and demotivation which in turn leads to greater absenteeism and affects performance. Resolving disputes constructively, rather than simply persuading people to 'agree to differ', will impact positively throughout the organisation.

Grievances and disciplinary matters are immensely disruptive and time-consuming, and most managers struggle to know how to deal with them. The Discipline & Grievance Pocketbook offers practical help. It stresses the importance of understanding the root causes of conflict and identifies the management practices that need to be in place in order to help prevent problems arising. The book first looks at how staff issues can be resolved informally, through mediation, and then goes on to describe the formal procedures for both grievance and disciplinary cases before finally dealing with the dismissal process. Informative case studies bring author Ruth Sangale's advice sharply into focus.

Covers the impact of Brexit on construction and public procurement Includes new developments in digital construction Renewed focus on ethics in the industry Up-to-date analysis of NRM1, 2 and 3 Latest practice guidance notes and government publications Post contract administration Includes a companion website with alternative approaches to taking off quantities using spreadsheets

Describes ways to manage difficult people and their problems. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss.

"Now substantially revised and fully up-to-date with NRM1 and NRM2, the Quantity Surveyor's Pocket Book remains the essential reference for newly qualified and student quantity surveyors. Outlines all of the practical skills, contractual and management techniques needed in the profession with a no-nonsense approach"--

This book is quite simply about contract administration using the JCT contracts. The key features of the new and updated edition continue to be its brevity, readability and relevance to everyday practice. It provides a succinct guide written from the point of view of a construction practitioner, rather than a lawyer, to the traditional form of contract with bills of quantities SBC/Q2016, the design and build form DB2016 and the minor works form MWD2016. The book broadly follows the sequence of producing a building from the initial decision to build through to completion. Chapters cover: Procurement and tendering Payments, scheduling, progress and claims Contract termination and insolvency Indemnity and insurance Supply chain problems, defects and subcontracting issues Quality, dealing with disputes and adjudication How to administer contracts for BIM-compliant projects JCT contracts are administered by a variety of professionals including project managers, architects, engineers, quantity surveyors and construction managers. It is individuals in these groups, whether experienced practitioner or student, who will benefit most from this clear, concise and highly relevant book.

Successfully managing your JCT contracts is a must, and this handy reference is the swiftest way to doing just that. Making reference to best practice throughout, the JCT Standard Building Contract SBC/Q and DB used as examples to take you through all the essential contract administration tasks, including: Procurement paths Payment Final accounts Progress, completion and delay Subcontracting Defects and quality control In addition to the day to day tasks, this also gives you an overview of what to expect from common sorts of dispute resolution under the JCT, as well as a look at how to administer contracts for BIM-compliant projects. This is an essential starting point for all students of construction contract administration, as well as practitioners needing a handy reference to working with the JCT.