For decades Marks & Spencer was the most successful retailer in the world. Its clothes were a byword for affordable quality and its food halls pioneered ready-prepared meals. Then suddenly they were dowdy, the staff deserted in droves and the shares plummeted - but the annual results in April 2006 show that the company is on the mend. What went wrong and how have things improved? In new chapters covering the Philip Green bid and the Stuart Rose recovery plan, and covering the Christmas 2006 trading figures, Judi Bevan reveals all.

Franchising now represents more than 10% of the US economy and 50% of US retail sales, and this winning business model is now showing exceptional promise outside the US as well. Both franchisors and franchisees are beginning to discover immense opportunities to extend operations or build new franchises in emerging markets. Of course, success will depend on their ability to execute – and extending successful franchising operations outside their home markets requires significant new skills, knowledge, and expertise. In Global Franchising Operations Management, the field’s leading expert and author brings together an unprecedented collection of in-depth cases that illuminate the field’s unexplored opportunities, key pitfalls, and proven best practices. Ilan Alon thoroughly covers key challenges from both the franchisor and franchisee perspective, teaching lessons learned by Marks and Spencer, Ruth’s Chris Steakhouse, Athlete’s Foot, Kodak, Sari Organic, and other pioneers. Through these cases, he addresses pivotal issues such as: Should you take your franchise operation global? What unique marketing and demand management challenges will you face in doing so? Do Master Franchisee or Micro-Franchising strategies make sense for you? What are their risks, and can those risks be managed? How can you efficiently manage logistics, supply chains, and operations in unfamiliar markets? Whatever your role or potential role in global franchising operations, this book will be an indispensable resource.

Amber Sparks holds her crown in the canon of the weird with this fantastical collection of “eye-popping range” (John Domini, Washington Post). Boldly blending fables and myths with apocalyptic technologies, Amber Sparks has built a cultlike following with And I Do Not Forgive You. Fueled by feminism in all its colors, her surreal worlds—like Kelly Link’s and Karen Russell’s—are all-too-real. In “Mildly Happy, With Moments of Joy,” a friend is ghosted by a text message; in “Everyone’s a Winner at Meadow Park,” a teen coming-of-age in a trailer park befriends an actual ghost. Rife with “sharp wit, and an abiding tenderness” (Ilana Masad, NPR), these stories shine an interrogating light on the adage that “history likes to lie about women,” as the subjects of “You Won’t Believe What Really Happened to the Sabine Women” will attest. Written in prose that both shimmers and stings, the result is “nothing short of a raging success, a volume that points to a potentially incandescent literary future” (Kurt Baumeister, The Brooklyn Rail).

Though unexceptional in every way, Klaus Barbie, a mid-level Gestapo chief, ruled Lyon, France, like a medieval tyrant from 1942-44. Crowds parted to let him pass; a table was permanently reserved for him at Le Lapin Blanc, Lyon' s raciest nightclub; and pretty young women slipped him notes inscribed with their phone numbers. But his glory days represented only a thin slice of his life. What prepared him for his role as the so-called Butcher of Lyon, and what became of him after the war ended? In an attempt to answer these and other questions, this collection of nine wide-ranging and skillfully written stories presents Barbie in a variety of guises, from that of a vulnerable young boy, to a preening young man on the make, to an enfeebled old man forced to confront his crimes forty years after the fact.Though wars and their excesses flare up and die down, evil is always with us, promising a god-like dominion over others that seduces those who are weakest. This book is a reminder of that.

'Tales from the Marketplace: Stories of Revolution, Reinvention and Renewal' is a highly innovative approach to building an understanding of the realities of market-led strategic change in companies. It provides an engaging, honest, and effective understanding of real market strategy in major organizations by focussing on the forces behind value-driven strategy. Nigel Piercy provides new and incisive insights into strategy and marketing through business "stories" that are contemporary and provocative. These new "stories" depict how major organizations have experienced revolution in their traditional markets - created by new types of competitors with new business models. The search for superior value is overtaking traditional brand and relationship strategies. The challenge to companies is reinvention and renewal and the alternative is obsolescence and decline. After all, did the major banks really expect to be competing with supermarkets, car companies, Virgin and internet-based companies to provide retail bank services? The book is based on the author's view that: · Business is exciting, turbulent and unpredictable - the "stories" we read and study should be too! · From Dell Computers and easyJet to Amazon.com and Skoda Cars, it is the most innovative companies that have most to teach us about reinvention and new business models · The inflexible analytical frameworks of the past no longer apply - "stories" of reinvention and renewal show the creative strategies developed by companies to cope with threats and exploit opportunities around them. 'Tales from the Marketplace' is essential, timely and designed to be highly readable for managers. It also provides an innovative approach for undergraduate and MBA level teachers and students, and for participants on executive programmes in marketing and strategic management.