Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.

Security planning, part of disaster response and continuous operations planning, is the key to proactively addressing potential safety issues.

A textbook for security managers. It takes concepts from business administration schools and incorporates them into the world of security management. The work includes management-oriented, theoretical, practical and situation developments.

Implement a robust SIEM system Effectively manage the security information and events produced by your network with help from this authoritative guide. Written by IT security experts, Security Information and Event Management (SIEM) Implementation shows you how to deploy SIEM technologies to monitor, identify, document, and respond to security threats and reduce false-positive alerts. The book explains how to implement SIEM products from different vendors, and discusses the strengths, weaknesses, and advanced tuning of these systems. You’ll also learn how to use SIEM capabilities for business intelligence. Real-world case studies are included in this comprehensive resource. Assess your organization’s business models, threat models, and regulatory compliance requirements Determine the necessary SIEM components for small- and medium-size businesses Understand SIEM anatomy—source device, log collection, parsing/normalization of logs, rule engine, log storage, and event monitoring Develop an effective incident response program Use the inherent capabilities of your SIEM system for business intelligence Develop filters and correlated event rules to reduce false-positive alerts Implement AlienVault’s Open Source Security Information Management (OSSIM) Deploy the Cisco Monitoring Analysis and Response System (MARS) Configure and use the Q1 Labs QRadar SIEM system Implement ArcSight Enterprise Security Management (ESM) v4.5 Develop your SIEM security analyst skills

Compounded with the emergence of information technology, information services have become more complex. In order to break the bottleneck in providing information services, the information behavior of the user community must be studied and library staff must be effectively trained to identify, adapt, and satisfy the information needs of every type of information seeker. Innovations in the Designing and Marketing of Information Services provides emerging research exploring the theoretical and practical aspects of improving and expanding information resources and services in a cost-effective way and enables librarians to plan and present information services for the betterment of civil society. Featuring coverage on a broad range of topics such as e-resources, knowledge ethics, and user-friendly technology, this book is ideally designed for librarians, information scientists, behavioral scientists, information technologists, marketers, marketing executives, academicians, researchers, and students.

Contemporary Security Management, Fourth Edition, identifies and condenses into clear language the principal functions and responsibilities for security professionals in supervisory and managerial positions. Managers will learn to understand the mission of the corporate security department and how the mission intersects with the missions of other departments. The book assists managers with the critical interactions they will have with decision makers at all levels of an organization, keeping them aware of the many corporate rules, business laws, and protocols of the industry in which the corporation operates. Coverage includes the latest trends in ethics, interviewing, liability, and security-related standards. The book provides concise information on understanding budgeting, acquisition of capital equipment, employee performance rating, delegated authority, project management, counseling, and hiring. Productivity, protection of corporate assets, and monitoring of contract services and guard force operations are also detailed, as well as how to build quality relationships with leaders of external organizations, such as police, fire and emergency response agencies, and the Department of Homeland Security. - Focuses on the evolving characteristics of major security threats confronting any organization - Assists aspirants for senior security positions in matching their personal expertise and interests with particular areas of security management - Includes updated information on the latest trends in ethics, interviewing, liability, and security-related standards