There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization’s strategic direction, managing customers and costs, and boosting workforce performance. But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they’re misused by most organizations. For example, executives buy and implement a tool without first asking, “What problem are we trying to solve?” And they use tools to command and control frontline teams, not empower them—a serious and costly mistake. In this eminently useful, clear-eyed book, the authors critically review dozens of well-known management tools—from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. They explain how to select the right tools for your organization, how to implement them correctly, and how to extract maximum value from each. Brimming with rigorous analysis and solid advice, Beyond Performance Management helps you swiftly gauge the value of each management tool, as well as navigate the increasingly crowded field of offerings—so the tools you select deliver fully on their promise.

Introduces the world of Systems Thinking and its 'Dean', Russell Ackoff, to curious and enquiring managers, teachers, business people, and those who work in an organisation. This book presents 40 more of Russ Ackoff's famously witty and incisive f-Laws (or flaws) of business - following on from his 2007 collection "Management f-Laws".

The modern church is being poorly managed but does not know it. The level of inefficiency and waste in today’s churches is staggering. 40 Days to Excellence in Church Management was written specifically for churches to convey basic business wisdom, management principles, and the best business practices. Unlike intimidating business textbooks, it includes forty short vignettes designed to be read like a daily devotional. Each chapter deals with everyday challenges and offers real-life examples derived from the author's more than thirty years of experience. It shows how to (and sometimes how not to) handle each situation of conducting business for the church.

Enriching understanding of the current theoretical debate on project-based learning and R&D sourcing, ‘Project-based Knowledge in Organizing Open Innovation’ draws on innovation literature and knowledge-based perspectives to solve open problems in the relationship between knowledge development at project level and how firms organize product innovation combining in-house R&D activities with inbound open innovation. Through field research in different industrial settings (pharmaceutical, automotive and machine tools) and with complementary methodological approaches, this book provides empirical evidence on how project knowledge features affect sourcing decisions at firm level. Due to the emerging interest in the management literature on project-based organizations and on the relevance of project forms of organizing in a knowledge-based economy, this volume will appeal to scholars and students in business and management, in particular those in innovation management, organization theory and strategic management. Addressing the still open issue of how the firm level should be complemented by studies at the project level of analysis, this book provides theoretical and empirical arguments on the advantages of a more fine-grained level of analysis to understand how firms organize their innovation processes across boundaries.