Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.

Offering significant benefits to both healthcare providers and patients, telerehabilitation is a key component in the future of rehabilitation care. Telerehabilitation: Principles and Practice provides expert information from experienced practitioners in the field, covering the wide range of patients seen in a rehabilitation medical practice or a hospital-based system. It provides quick access to information on common rehabilitation diagnoses and practices and how you can best use telerehabilitation to provide timely, effective care to every patient. - Clearly explains the benefits and utility of telerehabilitation for improving access to care and outcomes for various patient populations. - Uses a reader-friendly format based on diagnosis of specific disorders and common problems. - Covers telerehabilitation for spinal cord injury, stroke, and cancer rehabilitation. - Discusses key topics such as telemedicine for persons with disabilities, telerehabilitation in developing countries, telerehabilitation for integrative health, and mechanisms of telerehabilitation. - Explains the nuances of starting a telerehabilitation practice and the associated legislative, revenue, and compliance issues. - Features numerous charts, graphs, illustrations, and photographs throughout. - Ideal for rehabilitation professionals, physiatrists, and PM&R residents and specialists, as well as physical and occupational therapists. - Enhanced eBook version included with purchase. Your enhanced eBook allows you to access all of the text, figures, and references from the book on a variety of devices.

Time is short in emergency situations; the need for action becomes imperative. Biomedical Informatics can be invaluable in supporting the management of emergency medicine, and the need for the creation of Accident and Emergency Informatics (A&EI) as a novel subfield became obvious. As in all areas of Biomedical Informatics, A&EI must deal with issues such as relevant data collection, the management of data extracted from accident sites, health records or sensors, wearables and apps, and appropriate data processing, with the dual purpose of preventing harm and decision support. This book is an introduction to the research and application domain of A&EI, and is the product of three years’ work by the Working Group in A&EI of the International Medical Informatics Association (IMIA). The book presents ten chapters organized in four sections. The first section explores the framework for achieving an emergency-informatics health information infrastructure; the second focuses on the gathering of critical clinical data related to the building up of a smart environment for A&EI; the third introduces state-of-the-art technologies for integration into virtual emergency registries; and the final part considers the delicate issues of patient safety raised by the introduction of surveillance technologies into clinical care, along with other issues presenting challenges to the domain of A&EI for the future. The book is an important contribution to the field of A&EI, and will be of interest to healthcare professionals, informaticians, and all those who want a better understanding of the domain of Accident and Emergency Informatics.

Living Deeply transcends any one approach by focusing on common elements of transformation across a variety of traditions, while affirming and supporting the diversity of approaches across religious, spiritual, scientific, academic, and cultural backgrounds. Each chapter in the book ends with Experiences of Transformation, exercises drawn from wisdom traditions or scientific investigations meant to enhance your direct experience of the material. Opportunities to actively engage in your own transformation and that of our world are woven into the fabric of your everyday life. Learning more about the terrain of consciousness transformation can not only give you a map, but can help you become the cartographer of your own transformative journey. Research over the last decade at the Institute of Noetic Sciences (IONS) has systematically surveyed hundreds of people's stories of their own transformations, as well as conducting over 50 in-depth interviews with teachers and masters of the world's spiritual, religious, and transformative traditions. No matter who you are,where you come from, or what your current path is - whether you seek to transform your life completely or simply make adjustments that will add a layer of richness and depth to your life - exploring the many ways that transformation is stimulated and sustained can hold great power. Weaving together cutting-edge science with wisdom from teachers of the world's transformative traditions this book explores how people experience deep shifts in their consciousness, and how those shifts can lead to healing and wholeness. Research over the last decade at the Institute of Noetic Sciences has explored in depth the phenomenon by which people make significant shifts in the way they experience and view the world. Focusing in particular on positive transformations in consciousness, or those that result in improved health, well-being, and sense of meaning, purpose,and belonging, hundreds of people's stories of their own transformations were included in the research, as well as in-depth interviews with over 50 teachers and masters of the world's spiritual, religious, and transformative traditions. Authors Marilyn Mandala Schlitz, Ph.D., Cassandra Vieten, Ph.D., and Tina Amorok, Psy.D. - will begin conducting workshops based on the information they have gathered for this book. These workshops will blend the rigors of science with the deep wisdom of the world’s spiritual traditions. Drs. Schlitz, Vieten, and Amorok will offer key insights from the decade-long qualitative and quantitative research study, of how people transform their lives. The workshops will include rigorous inquiry, group dialogue, and direct experience about the kinds of transformations in consciousness that change a person’s worldview to one that is more connected to others. For more information about the Signature Education Workshops, please visit www.livingdeeply.org Also available is a companion DVD.

The digital is the new milieu in which academic libraries must serve their patrons; but how best to utilize the slew of digital devices and their surrounding trends? Optimizing Academic Library Services in the Digital Milieu identifies best practices and strategies for using digital devices (such as tablets, e-readers, and smartphones) and copyrighted materials in academic libraries. Special consideration is given to e-books, iBooks, e-journals, and digital textbooks. This title describes how academic libraries can remain current, nimbly addressing user needs. An introduction gives an overview of technology in academic libraries, including the foundations of copyright law and user behavior in relation to digital content. Three parts then cover: digital rights management (DRM); practical approaches to e-content for librarians; and emerging pedagogy and technology. Finally, the book concludes by telling libraries how to remain agile and adaptable as they navigate the digital milieu. - Presents a contemporary view on DRM and fair use for librarians in the context of contemporary technology - Addresses file standards in relation to devices in libraries - Demonstrates ways that librarians can support and engage students using emerging digital technologies

From reality television to celebrity gossip magazines, today's technologies have enabled a vast number of personal narratives that document our existence and that of others. Multiple academic disciplines now define the self as fluid and entirely changeable: little more than a performance that is chosen according to the situation. While news journalists still pursue the authentic narrative, advertising and politics might be accused of exploiting the narrative tendency, and across media the personal and public become increasingly merged. Real Lives, Celebrity Stories collects research from published and experienced professionals, practitioners and scholars who discuss narratives of real people across cultures and history and in multiple media. It uses narrative theory to interrogate the processes by which we create, promote and consume these stories of real people, and the ways in which we construct our own stories of self. By bringing together different disciplines it offers a theory of the production(s) of self in public spaces such as television, cinema, comics, fan cultures, music, news media, politics and cyberspace.