Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

It is now widely recognized that many of the central unresolved problems in economic policy, management and research turn on questions of knowledge. Increasingly, complex firms and agencies must ask, and answer, such difficult questions as: What is knowledge? Where is it? Who has it? Does the organization lose or gain competitive advantage or effectiveness by sharing knowledge? Where can we find the knowledge we need? How can we measure knowledge? In a knowledge-based economy, these queries are integral to the pursuits of every policy maker, analyst and strategist. Knowledge Management in The Innovation Process - a joint project between Statistics Canada and Program of Research on Innovation Management and Economy (PRIME) at the University of Ottawa - brings together economic, social, measurement and policy views on these critical issues. This project fits into an ongoing research program at Statistics Canada to develop meaningful indicators for science, technology and innovation in a technology-intensive economy. It also fits into the ongoing program at PRIME to better understand technology policy and innovation strategy. This book tells the story of the dynamic interplay between knowledge and innovation with an eye to developing tools and frameworks for managing knowledge for social and economic benefit.

Introduces public management students and government and nonprofit administrators to the practices of Knowledge Management. This book focuses on knowledge management techniques in government agencies, and it covers such concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information.

Digital technologies have created an opportunity to bring together knowledge management, leadership, and innovation. Any business that wishes to thrive in today's competitive digital landscape must prioritize knowledge management. Leadership in the digital era is about leveraging digital tools to manage knowledge to attain a strategic advantage effectively. Thus, leadership is an essential and central element for knowledge creation, acquisition, utilization, and integration. As a result, this book will focus on knowledge management, leadership, and innovation, all intertwined but not covered in existing research. The book integrates knowledge management, leadership, and innovation into a unified framework in the era of digitization, exploring the benefits knowledge management can bring to organizations adapting to new digital requirements in a dynamic environment. It presents both theoretical and empirical research to synthesize these distinct disciplines in a cohesive body of work. The resulting model will create a useful framework to be applied to future research and further add to practical and theoretical implications. The book is primarily written for scholars, researchers, and advanced students with an interest in the three disciplines and associated fields.

The CIKM project was successfully completed on October 31st, 2003. During 20 months of project work, the interrelationship between Knowledge Management (KM) practice and Innovation in European companies has been analysed and empirically investigated. The empirical field study focused on the industrial sectors of ICT, Financial Services and Mechanical Engineering, and was conducted in France, Germany, Sweden and the UK. The study findings basically correspond to state of the art in literature and expert opinions that there is no measurable direct interrelation between KM practices and Innovation Performance. However, there are a number of indicative interrelations between KM practices and the early stages of innovation which could be identified. These are summarised as follows and are based on the research conducted in 54 companies having responded to the questionnaire plus 25 companies participant to the case studies and focus group workshops: The ability of a firm to recognise the value of new, external information, assimilate it, and apply it to commercial ends is critical to its innovative capabilities. Organisational, face-to-face, people and culture based KM practices - such as workspace layout and discussion forums to encourage increased communication between people involved in innovation activities - were found to be key elements fostering innovation in the early stages of the innovation process. Good practice companies employ technological KM practices (ICT tools) as an “enabler” to KM. Through cluster analysis, specialties have been identified for the different industries investigated, as well as those practices and sources that were used by innovation over-performers. Practices and information sources can be named in which the innovation over-performers are different compared to the under-performers across the whole sample of surveyed companies. The triangulation of data from the survey data, case studies and focus groups showed the importance of 6 themes: (1) Drivers of innovation; (2) Strategy; (3) Ownership of the innovation role; (4) Metrics; (5) Knowledge processes and knowledge types; (6) Culture. A number of recommendations for companies to introduce and practice KM are suggested, taking into account the specifics of the different industrial sectors.

"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.

"This book examines current research in support of knowledge management by focusing on how knowledge resources can be used to create and sustain competitive advantages, combining imitation and innovation theories"--Provided by publisher.