Annals of Cases on Information Technology provides 37 case studies, authored by over 50 world-renowned academicians and practitioners in information technology each offering insight into how to succeeed in IT projects and how to avoid costly failures. These case studies describe private and public organizations including educational institutions, electronic businesses and governmental organizations ranging in size from small businesses to large organizations. Additionally, they focus on a variety of technology projects including electronic commerce and electronic business initiatives, enterprise resource planning and reengineering efforts, data mining projects and the human factors relating to IT projects.

An evolving agenda of Information Technology Auditing is subject of this book. The author presents various current and future issues in the domain of IT Auditing in both scholarly as well as highly practice-driven manner so as to make those issues clear in the mind of an IT auditor. The aim of the book is not to delve deep on the technologies but the impact of these technologies on practices and procedures of IT auditors. Among the topics are complex integrated information systems, enterprise resource planning, databases, complexities of internal controls, and enterprise application integration - all seen from an auditor's perspective. The book will serve a big purpose of support reference for an auditor dealing with the high-tech environment for the first time, but also for experienced auditors.

Inhaltsangabe:Abstract: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This thesis adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research. Inhaltsverzeichnis:Table of Contents: List of Figuresv List of Tablesvi List of Abbreviationsvii List of Keywordsviii Abstractx 1.Introduction1 1.1Motivation and Objectives1 1.2Structure of the Thesis2 2.Theoretical Foundations3 2.1IS Outsourcing3 2.2IS Outsourcing Relationships5 2.2.1IS Outsourcing Relationships as Inter-Organizational Exchanges5 2.2.2Underlying Challenges of IS Outsourcing Relationships12 2.2.3IS Outsourcing Relationship Governance Modes18 2.2.3.1Contractual Governance21 2.2.3.2Relational Governance25 2.3Control29 2.4IS Outsourcing Success38 3.Research Model and Propositions39 3.1Research Approach39 3.2Research Model42 3.2.1Research Questions, Objectives, and Approaches42 3.2.2Towards an IS Outsourcing Relationship Framework43 3.2.3Description of the Research Model47 3.2.4Summary of [...]