Now in its fifth edition, and thoroughly revised to reflect recent developments (particularly in the law and in new technology), this book is firmly established as the authority on what is becoming an increasingly important subject. In it you will find model letters for every conceivable occasion, from job applications to direct mail promotion, from appeals to condolences. If grammar is your Achilles' heel, there are tips to ensure that no one will ever know. If you feel inclined to season your letters with flattery or spice them with wit, here's how. If you need advice on avoiding litigation, look no further. With Janner's Complete Business Letterwriter at your elbow you have permanent access to reliable formulas and expert guidance.

责任者取自版权页。

All the relevant management techniques and principles are explained in a clear, practical style, structured around the recently revised National Occupational Standards for Management and Leadership, and conforming to the requirements of the Qualifications and Curriculum Authority. After reading this book students will be well prepared and have everything needed to compile the portfolio of evidence and achieve the qualification. Everything you Need for an NVQ in Management is also an extremely useful and comprehensive encyclopaedia of management techniques and principles for those not wanting to gain a qualification. It is written specifically for supervisors and junior managers, middle managers and senior managers working within medium and large organisations who wish to increase their knowledge and understanding of business and further their careers, whether or not they are working towards a specific qualification. It would also prove useful to those running and working in small businesses and to business studies students in schools and colleges.