This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Types and sources of conflict; Methods of conflict resolution and problem solving; The language of conflict and problem solving; Personal styles of conflict resolution; Attitudes and problem solving; Organizing for conlict or cooperation; Early stages of integrative decision making; Later stages of integrative decision making; Changing conflict resolution skills and behavior.

Interpersonal Conflict provides a psychotherapeutic and philosophical understanding of the nature of interpersonal conflict. Arguing that facilitating conflict resolution has little to do with objective logic or rationale, and everything to do with personal (and cultural) values and aspirations, Karen Weixel-Dixon uses the lens of existential psychotherapy to provide innovative skills for conflict management. The book offers a deeper understanding of those theories and practices surrounding currently held perspectives on conflict, and extends the repertoire of communication skills relevant to difficult interpersonal situations, offering theoretical and practical input into the possibilities of reaching a therapeutic result. Interpersonal Conflict will be an engaging and informative guide for professionals in psychotherapy, health, HR, legal and teaching professions working with conflict, as well as students taking courses involving conflict resolution.

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

An introduction to the theory and practice of conflict management. This text first describes the components and dynamics of interpersonal conflict then the various strategies for negotiation, bargaining and resolution.

This text demonstrates the uses of competent communication in interpersonal conflict using current research to show effective and appropriate interpersonal management. The first two chapters lay out a conceptual foundation for understanding interpersonal conflict. It then describes the nature of conflict messages, how different people define and react to conflict and the consequences, both positive and negative, of conflict interactions. Chapters 7-10 explore conflict in four settings. The text concludes with a look at the conflicts students may face in their lives and the need to adopt an ethical stance in managing conflict.