The Technology in Action Student CDs contain the rich companion media: · Active Helpdesk Calls – These highly interactive, engaging, almost game-like media place the student in the role of a helpdesk staffer answering computer technology questions from callers. · A virtual supervisor provides support to the student throughout calls · Assessment questions after each call provide instructors with a tool to gauge and track students' progress · Sound Bytes – Brief multimedia lessons covering some of the more complex topics in computing using audio and video · Sound Byte Labs – Short assignments/quizzes that accompany each Sound Byte that can be used for assessment purposes · Sound Byte Podcasts – each Sound Byte is also available as a Podcast

This Student CD is no longer required for this book: All media for this text is available on the student companion website http://www.pearsonhighered.com/techinaction/. If a physical Student CD is needed with a package, there is an discounted $5 charge instead of the full price of this item. For your convenience, we encourage using these resources online.