This paper sets out the OECD's assessment of the information technology (IT) systems for social services used by the public administration in Spain. It shows that large disparities exist between and within regions in the use of IT tools. The lack of unified systems and the different ways to identify individuals and classify services makes the exchange of information extremely challenging. Improving the national data collection on social services highlights the importance of agreeing on a common terminology and deciding on a set of indicators as well as designing a flexible IT infrastructure to collect the information.

Este documento presenta la evaluación de la OCDE de los sistemas de tecnologías de la información para los servicios sociales utilizados por la administración pública en España. Muestra que existen grandes disparidades entre y dentro de las regiones en el uso de herramientas de TIC. La falta de sistemas unificados y las diferentes formas de identificar a las personas y clasificar los servicios hace que el intercambio de información sea extremadamente complicado. La mejora en la recopilación de datos nacionales sobre servicios sociales revela la importancia de acordar una terminología común y decidir sobre un conjunto de indicadores, así como de diseñar una infraestructura de tecnología de la información flexible para recopilar los datos.

Social services in Spain are confronted with a series of challenges, including growing demand due to population ageing, changing family models, rising inequality and labour market changes. This report suggests ways to improve the legal context, move towards more universal services, strengthen quality, and move towards more evidence-based policies.

Despite strong economic performance and significant governance reforms over the past few decades, Lithuania has a higher share of its population at-risk-of poverty than other EU countries, with some people more at risk than others, particularly people with multiple and complex needs in vulnerable situations who tend to rely more on public services.

Success in an increasingly competitive market depends on the quality of knowledge which organisations apply to their major business processes. For example, a supply chain depends on knowledge of diverse areas, including raw materials, planning, manufacturing, and distribution. Likewise, product development requires knowledge of consumer requirements, new science, new technology, and marketing. Knowledge is broadly defined as credible information that is of potential value to an organisation. Knowledge management (KM) is a function of generation and dissemination of information, developing a shared understanding of information, filtering shared understandings into degrees of potential value, and storing valuable knowledge within the confines of an accessible organisational mechanism.

This book is proceedings of the 7th FTRA International Conference on Future Information Technology (FutureTech 2012). The topics of FutureTech 2012 cover the current hot topics satisfying the world-wide ever-changing needs. The FutureTech 2012 is intended to foster the dissemination of state-of-the-art research in all future IT areas, including their models, services, and novel applications associated with their utilization. The FutureTech 2012 will provide an opportunity for academic and industry professionals to discuss the latest issues and progress in this area. In addition, the conference will publish high quality papers which are closely related to the various theories, modeling, and practical applications in many types of future technology. The main scope of FutureTech 2012 is as follows. Hybrid Information Technology Cloud and Cluster Computing Ubiquitous Networks and Wireless Communications Multimedia Convergence Intelligent and Pervasive Applications Security and Trust Computing IT Management and Service Bioinformatics and Bio-Inspired Computing Database and Data Mining Knowledge System and Intelligent Agent Human-centric Computing and Social Networks The FutureTech is a major forum for scientists, engineers, and practitioners throughout the world to present the latest research, results, ideas, developments and applications in all areas of future technologies.